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Answered in 5 minutes by:
8/12/2021
Benjie, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 17,734
Experience: Computer and IT Support Engineer
VerifiedHello! Welcome to JustAnswer. Thank you for your question. I'm Benjie and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
What I could suggest you do is,
To change or update your credit card information.
Please click the following link https://www.amazon.com/cpe/yourpayments/wallet
and sign in to the Amazon account link on your prime video
once there remove the old credit card info.
Then click add a credit or debit card
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