I can't get my money out of just preferred account they've…

To clarify the issue. Do you want to transfer the money from PayPal balance to your bank?

can you still access your paypal account?

Thank you. May I know if you already link your bank account to your PayPal account?

so that you can withdraw the money

What I could suggest you do is,

here are 2 ways to withdraw funds from your PayPal Singapore account:

• Standard transfer to your bank account: You can link a bank account opened in Singapore or U.S. to PayPal, and transfer your PayPal balance to this bank account. The funds will be available in your bank account in 3 to 5 business days. The withdrawal fee is different depending on the withdrawal amount and the bank location.
• Instant transfer using your debit card: You can transfer your PayPal balance to an eligible Visa or Mastercard debit card linked to your PayPal account. The funds will be available in your card balance within 30 minutes. You can see the fee amount every time before you complete an instant transfer request.

Here’s how to withdraw funds from your PayPal account on your computer:

1. Go to your Wallet.
2. Click Transfer Funds.
3. Click Transfer to your bank account.
4. Follow the instructions to complete your withdrawal.

Here's how to withdraw funds through your PayPal app:

1. Tap PayPal Balance on the home screen.
2. Tap Withdraw Funds.
3. Follow the instructions to complete your withdrawal.

You can also refer to our website for more information about withdrawals.

Note:

• Once a withdrawal request is made, it can't be cancelled.
• Eligibility of a Visa or Mastercard debit card to process Instant Transfer is dependent on the participation of your card issuer. We'll check the participation status every time you initiate a transfer. If one or more debit cards in your PayPal Wallet are eligible for Instant Transfer, then you’ll see them on your money transfer page.
• You can't withdraw funds to a credit card.

In this case. you will need to contact paypal

What I could suggest you do is to contact Paypal to reinstate your account.

Do not attempt account recovery form multiple times in a row because you will get blocked.

There are two option to contact PayPal

Dial 1-***-***-**** and press #. Then enter 2 and say “speak to a representative”.

Once you do, it will connect you with a live customer service representative (normal waiting time is nearly 1 hour)

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via email

please send an email to***@******.*** through a registered email address.

In the subject line, put "ATTN: CS" and write and explain the situation.

Paypal will verify your account and contact you later (1-3 days).
They will respond to you via email