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Answered in 5 minutes by:
2/19/2021
Sheri, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7,385
Experience: Owner/Consultant at Computer Rescue, Inc.
VerifiedHi,
Thank you for using JustAnswer, an independent question and answer portal. My name is Sheri. I am sorry that you are experiencing this issue. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.
*Please note: You may see offers for Premium Services pop up. These offers are automatically generated by the system, not by me. They are optional and do carry an additional charge. We can always continue to work on your solution through messaging.
Which account were the games purchased through?
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
Regards,
Sheri
Expert Level Professional Consultant with over 25 years of experience
Ok, the best thing to do then is to have your bank block future charges and dispute those as unatuthorized. Then, have your daughter and grandaughter follow those steps I sent for that account.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
Regards,
Sheri
Expert Level Professional Consultant with over 25 years of experience
Sheri, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 7,385
Experience: Owner/Consultant at Computer Rescue, Inc.
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