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Answered in 5 minutes by:
1/14/2021
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 16,199
Experience: 12+ years of professional support for tech-related issues, including computers, email and software.
VerifiedHi, my name is*****’m sorry to hear you're having trouble with your system. I know that can be frustrating. Hopefully, we can get this resolved quickly.
OK, looks like this recovery info belongs to the hacker, so I have sent in a request to lock the profile now.
Now, please submit the following form to Facebook as well:
https://www.facebook.com/help/contact/357439354283890
Enter your current contact email and a brief description about your account issue including the email address/phone number that was linked to the account earlier, so that they can look it up. Also, attach a photocopy of your ID using the Choose Files button, and submit the form thereafter.
Once submitted, Facebook will review the info and get back to you with further instructions to recover your account via email within a week.
Thank you,
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 16,199
Experience: 12+ years of professional support for tech-related issues, including computers, email and software.
VerifiedBryan and 87 other Computer Specialists are ready to help you
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