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This is my 4th attempt to get help. I keep getting switched…

Customer Question

This is my 4th...

This is my 4th attempt to get help. I keep getting switched to a page so I can buy services. That's not what I want

Technician's Assistant: Who makes your computer? And which model do you have (e.g., MacBook Pro, Surface, HP EliteOne 800, etc.)?

It makes no difference. What I want is so simple. I just want to attach a different credit card to Uber. I think it's very mean that nobody will help me and there is no telephone number to call.

Technician's Assistant: Okay, I'll connect you to the Computer Expert who can help you with your Uber account issues. Before I do, is there anything else you want him to know?

I already know that you are going to send a page for me to purchase service. That's not what I want. It has happened four times.

Submitted: 2 years ago.Category: Computer

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Customer reply replied 2 years ago

I don't want to unsubscribe. I want to know if my new credit card information has been accepted.

Answered in 3 minutes by:

11/21/2020

Tech Support Specialist: BrijeshG, Computer Hardware Engineer replied 2 years ago

BrijeshG, Computer Hardware Engineer

Category: Computer

Satisfied Customers: 105

Experience: Expert

Verified

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
Note that if you get any automated offer for premium service, those are chargeable and sent automatically by the system. I do not send them myself. You can ignore them. We can continue to communicate here to troubleshoot the issue unless a premium service is needed.

How are you using Uber ? On the phone or using a computer to update your credit card information. Also please provide details on the type of phone (apple or android) or type of computer (windows or macbook).

I will let you know how to update your credit card information

Customer reply replied 2 years ago

I have the app on my phone. I wanted to change my credit card information. Maybe I did but I'm not sure you have it.I have an Android. Which credit card do you have on file for me?Where are you?Gone?

Tech Support Specialist: BrijeshG, Computer Hardware Engineer replied 2 years ago

I am here. Composing instructions for you. Hold on

Customer reply replied 2 years ago

Can you tell me what credit card you have on file for me?Where are you sending my instructions to?

Tech Support Specialist: BrijeshG, Computer Hardware Engineer replied 2 years ago

We are not Uber. We are justanswer.com. We dont have your credit card information. Not sure if you have realized it or not.

You can update your credit card information youserlf or login and check it yourself. Using the app, you can follow one of the 3 options to updatge your credit card:-

ADD A PAYMENT METHOD
1. Select "Wallet" from your app menu.
2. Tap "Add Payment Method".
3. Add a payment method by manually entering the card info, scanning a card, or adding an alternative payment type.

SCAN A CREDIT OR DEBIT CARD
1. To scan a card, tap the camera icon. Your phone may ask permission for the Uber app to use the camera.
2. Center your card in your phone's screen so that all 4 corners flash green. Cards with embossed letters and numbers are typically easiest to scan.
3. Enter the card's expiration date, CVV number, and billing ZIP or postal code.
4. Tap SAVE.

MANUALLY ADD A CREDIT OR DEBIT CARD
1. Enter your card number.
2. Enter the expiration date, CVV number, and billing ZIP or postal code.
3. Tap SAVE.

Customer reply replied 2 years ago

Forget it . I'll use Lyft!

Tech Support Specialist: BrijeshG, Computer Hardware Engineer replied 2 years ago

Note that Uber does not have customer service phone number. Uber has customer service only for premium customers. Their number is 1-***-***-****.

Now if the uber app does not allow you to update password, then you will have to use a computer, login to your profile and update the password.

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