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I was charged with record shops on 9/7/20 and I don't think…

Customer Question

I was charged with...

I was charged with record shops on 9/7/20 and I don't think I have made any purchase I wonder what happened. The reference number is ***** I tried to call the(###) ###-####number ,and was told to check this on line. Thanks! Paulina

Technician's Assistant: What specific product are you working with?

I have no idea - because I don't recall purchasing anything. The charge just appeared on my credit card. I am afraid that someone might be using my credit card for somekind of service and I will be charged with $9.90 every month?

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I called the number listed aboe as soon as I saw the charge on 9/7/20, and was directed to get on line with you to find out what is going on

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Thanks - this is the only question I have for now

Submitted: 2 years ago.Category: Computer

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10/14/2020

Tech Support Specialist: Kaiser, Computer Hardware Engineer replied 2 years ago

Kaiser, Computer Hardware Engineer

Category: Computer

Satisfied Customers: 2,900

Experience: Expert

Verified

Hello! Welcome to JustAnswer. Thank you for your question. I'm Kaiser and I can help you today.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. I will be assisting you to fix the issue you are facing.
Also, please consider the time difference when I reply to you since I am carefully typing my answers to be understand it better, so please be more patient than usual.

Okay, Can you please elaborate your issue further to let me configure the problem?

Customer reply replied 2 years ago

I am charged with$9.90 from apple i tune on 9/7/20 ref number 2382, merchange info(###) ###-#### CA I have no idea what is that and where is it from? I called the number they want to talk to apple i tune directly

Tech Support Specialist: Kaiser, Computer Hardware Engineer replied 2 years ago

I see, I will help you sort out for this matter, May I know what other troubleshooting did you try so far? And may I know what happen before this problem occurs?

Tech Support Specialist: Kaiser, Computer Hardware Engineer replied 2 years ago

Hello, I noticed you haven’t had time to respond to my inquiry, so based on the information you have given to me, this is the best answer that I am able to provide at this time.

Please follow these steps if you find an unauthorized charge on your account.

1 Contact Your Bank.
2 Contact the Vendor.
3 Dispute the Charge With Your Bank or Credit Card Company.
4 Switch Your Bank Drafts to Your New Account or Card.
5 Monitor Your Account and Credit Closely.

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