Recent Questions by Tim

My computer locked up
JA: What Microsoft model do you have? And the Operating System (OS)?
Customer: I'm not sure I think it might be vista
JA: How long has this been going on with your Microsoft? What have you tried so far?
Customer: There's a contact windows support number(###) ###-####I called them but i didn't trust them
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Nothing I don't think of

Hi
JA: Hi. How can I help?
Customer: I have problem with Facebook. I had to do a factory reset on my phone. And I lost my authenticate codes. While trying to regain access to my account I reset my password ***** clicked that I didn't do it. Hoping that it will give me some other option to recover it. And now it is blocked and I am revoked from everywhere that I have ever logged in.Also when I click on "I need another option to authenticate" I don't get the "More options" option. And I don't know why is that
JA: Do you have a backup or recovery email address linked to your account?
Customer: Yes I have access to my email And I know my password
JA: Are you logged into your account on any other devices?
Customer: No
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No

I lost my phone and all passwords
JA: When were you last able to use your phone?
Customer: 2 weeks ago
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: Gone phone is busted and dead
JA: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No I do have the sim card