Recent Questions by Techie_Ben

hello David,
I have a Mac Laptop. I cannot make any system changes as i can no longer recall the password, and to change a password ***** must enter in the "old password" !
what action do you recommend i take?
JA: Hi. When did you last change your password ***** Apple ID?
Customer: well, in my notes i have a passwrod and date of 4/21/2021 but it is not working, so now i am uncertain I do not recall making any other password *****
JA: Did you try resetting through Apple's online account reset tool?
Customer: feeling loike i may have been hacked
JA: Is there anything else the Apple Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: no at this time

I just added tracker to my Norton plan. It is not allowing me to log into Norton saying it is not a secure site. I want the tracker removed from my account and from my system. Please help me.
JA: Are you logged into your Norton account on any other devices?
Customer: NO, but I added VPN to my iPhone today. it is not using Norton now. also Norton is asking me to download options I already down loaded.
JA: Do you have an email or phone number on file to help reset your Norton password?
Customer: NO, but I added VPN to my iPhone today. it is not using Norton now. also Norton is asking me to download options I already down loaded.
JA: Is there anything else the Software Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: I have both.

I need to talk to tech over the phone can you call me(###) ###-####Moses busy
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: It's not a smartphone it's a revell 4 Android my husband is locked out of his Google account on his phone I accidentally did it when trying to download a game for my grandkids I am not very good with technology so I'd like to talk to somebody over the phone
JA: Do you have a backup or recovery email address linked to your Google account?
Customer: I don't think so this is my husband's Gmail that is locked out of he just told me to try to unlock it because he has important Gmail he needs to see
JA: Are you logged into your Gmail account on any other devices?
Customer: I locked them out on his Kindle by accident and it also affects his phone my Gmail is okay
JA: Is there anything else the Smartphone Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: Any information has to be sent to me cuz he can't get up his GmailCustomer: Chat is completed