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in Computer
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in Computer
Current Job Title:
Lan Technician
Most Advanced Degree:
Associates in Computer Information Systems

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Recent Questions by StephenKellyJ

  • Someone hacked my Facebook account. When I to change the

    Someone hacked my Facebook account. When I to change the password ***** does not work
    JA: Do you have a backup email address or phone number linked to your email account?
    Customer: yes but I do t remember the password. It’s been a long time since I set my account up
    JA: Have you checked your other online accounts for tampering, especially if they have the same username and password ***** your email?
    Customer: No. I don’t use my email address that way for my other online accounts
    JA: Anything else you want the Email Expert to know before I connect you?
    Customer: ive Tried several times today to change my password; when I try to log in the password ***** not work
  • Just trying to figure out how I cancel. Do not mind paying

    Just trying to figure out how I cancel. Do not mind paying when I use it. Just cannot afford monthly fee. Thankyou.
    JA: Okay, I'll connect you to the Computer Expert who can help you with your account issues. Before I do, is there anything else you want him to know?
    Customer: No
  • I need to print my returns from 2012, 2013, 2015, 2016. Is

    I need to print my returns from 2012, 2013, 2015, 2016. Is this possible?
    JA: Which form do you need to retrieve?
    Customer: It is the 1st page of the 1040
    JA: The Financial Software Technician can help you get a copy of your 1040. Is there anything else you'd like to add before I connect you?
    Customer: Yes, I'm not able to get into my account. I have not used it since 2017 as I dont need to file.
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