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We're on the geek squad plan. You recently replaced the hard
We're on the geek squad plan. You recently replaced the hard drive and I now longer have web root. Is web root still the recommended virus protection software and, if so, I do I re-install it? … read more
Michael Bragg
Michael Bragg
1,347 satisfied customers
Received notice tonight that my current Webroot protection
Received notice tonight that my current Webroot protection expires on the 15th of October. To renew, do I renew through Geek Squad or through Best Buy? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
27,813 satisfied customers
Received an email saying my credit card would be billed
Received an email saying my credit card would be billed $289.00 for extending webroot protection. Called # to ask questions? Got a call back this morning from someone identifying themselves as Geek Sq… read more
Michael Bragg
Michael Bragg
1,347 satisfied customers
Waiting on phone to see when my total tech support is up for
Waiting on phone to see when my total tech support is up for renewal … read more
Dustin
Dustin
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23,550 satisfied customers
I used to have the geek protection plan......i let it lapse
i used to have the geek protection plan......i let it lapse when best buy started closing stores....if i renew will my investment be safe? … read more
Hriday Dhali
Hriday Dhali
Network Architect
B Tech
1,155 satisfied customers
On Jan 9 /20 we purchased a computer,with extended geek
On Jan 9 /20 we purchased a computer,with extended geek squad protection. Bitdefender was installed with setup. I am getting reminders now to renew bitdefender. Before paying again I question am I sti… read more
Stefan
Stefan
IT Manager / Webmaster
Associate Degree
5,122 satisfied customers
I seem to have an appointment scheduled and all I did was to
I seem to have an appointment scheduled and all I did was to renew my membership and I think the Webroot stuff too. I'm elderly and don't understand all this writing about Webroot having to agree with… read more
Dustin
Dustin
Computer Support Specialist
23,550 satisfied customers
Geek Squad contract expired, so did virus protection during
Geek Squad contract expired, so did virus protection during quarantine ( I was sheltering in GA with my daughter). My computer is very slow and does not seem to be working right. Can I renew the contr… read more
Cody
Cody
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Bachelor's Degree
12,135 satisfied customers
I have a Best Buy item on my present credit card statement
I have a Best Buy item on my present credit card statement for $52.99. Appears may be for a renewal but I don't know for what. Could you explain it. Was for 04/22. … read more
Nilesh
Nilesh
Microsoft, MAC, Programming Expert
Bachelor's Degree
5,695 satisfied customers
My Geek Squad contract has expired. How do I buy a member
My Geek Squad contract has expired. How do I buy a member ship to … read more
Chris L.
Chris L.
IT/Web Senior Director
Vocational, Technical or Trade Scho
3,165 satisfied customers
I have been hacked. I have tried to call the Geek Squad
I have been hacked. I have tried to call the Geek Squad twice. I have a Geek Squad membership but when I called a person identified himself as a technician so I gave them access to my computer, so I d… read more
Mr.Med
Mr.Med
6,388 satisfied customers
I have Geek Squad and Webroot,etc. and Best Buy benefits.
I have Geek Squad and Webroot,etc. and Best Buy benefits. Best Buy says it's renewal time? What am I renewing? warranty? anti-virus? … read more
compuExpert0902
compuExpert0902
Senior Engineer
Post-Doctoral Degree
1,198 satisfied customers
For one thing, I had someone who tried to Hack me, but I
For one thing, I had someone who tried to Hack me, but I think that is resolved. In October, I had Geek Squad help me with my computer issues. I have phoned Best Buy where my Geek Squad is located and… read more
Tim
Tim
Bachelor's Degree
1,070 satisfied customers
I received an e mail from geek squad that my software is
I received an e mail from geek squad that my software is about to expire. That I should chose anaother one. Is that true, or a scam? … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
933 satisfied customers
IF YOU NEED HELP, WE'RE STANDING BY Salvatore, the plan(s)
IF YOU NEED HELP, WE'RE STANDING BYSalvatore, the plan(s) listed below have been renewed with the credit card you have on file.Your bank statement will show the charge in one of the following ways: • … read more
Michael T
Michael T
2,461 satisfied customers
We need to renew our service contracts. When trying to do so
We need to renew our service contracts. When trying to do so at our local Best Buy I was told they are no longer supporting Kaspersky protection, and therefore they could not aurhorize a change to Web… read more
Richard
Richard
IT Manager
IT Manager, Consultant
23,380 satisfied customers
My computor has Anti-Virus protection membership by best bye
my computor has Anti-Virus protection membership by best bye store at rockville, md. since 07/27/2009. term is from07/29/2012 to 07/28/2013. each year renewal by the best bye store. but now I open int… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
27,813 satisfied customers
How or where can I get a users guide for Webroot Antivirus
How or where can I get a users guide for Webroot Antivirus as sold by "Best Buy" stores Geek Squad . Also how good is it over Norton's ?… read more
lifesaver
lifesaver
Bachelor's Degree
5,463 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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