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I just received an email claiming my Geek Squad membership
Hi, I just received an email claiming my Geek Squad membership is about to be renewed for one year for 349.95. But I see online that a one year membership is 199.00. I am wondering if the email I rece… read more
Stefan
Stefan
IT Manager / Webmaster
Associate Degree
5,129 satisfied customers
I'm being billed for two accounts, both payment method are
I'm being billed for two accounts, both payment method are closed and need to combine to one account—that I just opened with Geek Squad in August, and got a bill for auto renew for 12/27—HELP!!! … read more
Stefan
Stefan
IT Manager / Webmaster
Associate Degree
5,129 satisfied customers
Received an email saying my credit card would be billed
Received an email saying my credit card would be billed $289.00 for extending webroot protection. Called # to ask questions? Got a call back this morning from someone identifying themselves as Geek Sq… read more
Michael Bragg
Michael Bragg
1,347 satisfied customers
I would like to renew my annual computer coverage. I would
I would like to renew my annual computer coverage. … read more
AnnaMarie
AnnaMarie
Bachelor's Degree
3,988 satisfied customers
As our yearly renewal of $216.49 was pending, we went in to
As our yearly renewal of $216.49 was pending, we went in to our local store where a staff person said she canceled it over the phone. That was on March 5, 2021. She canceled the Trend Micro Int Securi… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
3,687 satisfied customers
Why am I being charged $108.99 for a yearly subscription for
Why am I being charged $108.99 for a yearly subscription for my Microsoft Personal 365? … read more
Max
Max
IT Consultant, Network and System Admin
Network Administration
4,186 satisfied customers
When and how does my anti virus renew each year? Pc. Dell
when and how does my anti virus renew each year? JA: What device or product does this involve? Customer: pc JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: de… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
27,824 satisfied customers
On Dec 27th I upgraded my original Geek Squad support that
On Dec 27th I upgraded my original Geek Squad support that had renewed in early Dec to the new Total Tech Support program, taking advantage of the $150 special. I paid the upgraded purchase on a credi… read more
Ricky
Ricky
Tech Support Expert
Bachelor's Degree
10,650 satisfied customers
Me and my wife, Maret, had seperate Office accounts - mine
Hi Richard. Me and my wife, Maret, had seperate Office accounts - mine under***@******.***, and Maret under***@******.***. They were paid for seperately. My last renewal was per your email dated 2020/7/15. When my wife's renewal came up in November we decided to rather opt for the Family subscription, and I employed a local IT consultant to change my subsciption to the Family one - which I paid R1399-00 for - your confirmation email of 2020/11/10. Unfortunately he forgot to tell us to cancel Maret's debit payment, which went through on 2020/11/20. She has consequently lost R1099-00, which we as pensioners cannot afford, and I therefore respectfully ***** ***** to refund to her. Her First National Bank credit card number is ***** 1551 8108 5139. Thankinng you kindly. Regards… read more
Richard
Richard
IT Manager
IT Manager, Consultant
23,384 satisfied customers
Geek squad has webroot security on my computer. I got a
Geek squad has webroot security on my computer. I got a message from Webroot that wanted me to update their coverage, but the computer shows it's still working. Are you folks making sure it's still co… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
4,710 satisfied customers
I have been trying to update my Debit Card Information after
I have been trying to update my Debit Card Information after receiving a new Debit Card. I have an invoice coming due on 11/02/2020 for Geek Squad Tech Support Yearly Subscription and Webroot Internet… read more
Alex Royce
Alex Royce
1,955 satisfied customers
An appointment. Antivirus. I want a renewal for antivirus
I want a renewal for antivirus only, without the technical support package … read more
Nilesh
Nilesh
Microsoft, MAC, Programming Expert
Bachelor's Degree
5,700 satisfied customers
My wife received a statement for her Geek Squad Total Tech
My wife received a statement for her Geek Squad Total Tech Support today online and paid it. We then realized we also have Total Tech Support under my name which we paid recently. We both use the same… read more
Shawn
Shawn
IT Analyst / Consultant
Masters in Information Systems
8,747 satisfied customers
I have a Best Buy item on my present credit card statement
I have a Best Buy item on my present credit card statement for $52.99. Appears may be for a renewal but I don't know for what. Could you explain it. Was for 04/22. … read more
Nilesh
Nilesh
Microsoft, MAC, Programming Expert
Bachelor's Degree
5,700 satisfied customers
I have Geek Squad and Webroot,etc. and Best Buy benefits.
I have Geek Squad and Webroot,etc. and Best Buy benefits. Best Buy says it's renewal time? What am I renewing? warranty? anti-virus? … read more
compuExpert0902
compuExpert0902
Senior Engineer
Post-Doctoral Degree
1,198 satisfied customers
I have Webroot I bought with a new computer in Jan. I
I have Webroot I bought with a new computer in Jan. I canceled an old account with Geek squad. I received a small refund and applied it to a new account along with better coverage.. I keep getting pop… read more
Cody
Cody
Systems Engineer
Bachelor's Degree
12,145 satisfied customers
2 issues my geek squad tech support was not resumed as of
2 issues my geek squad tech support was not resumed as of july 2019 and had to renew webroot. when i tried to enter key code it told me to "renenow" and received another webroot. charged $99. meanwhil… read more
Ricky
Ricky
Tech Support Expert
Bachelor's Degree
10,650 satisfied customers
IF YOU NEED HELP, WE'RE STANDING BY Salvatore, the plan(s)
IF YOU NEED HELP, WE'RE STANDING BYSalvatore, the plan(s) listed below have been renewed with the credit card you have on file.Your bank statement will show the charge in one of the following ways: • … read more
Michael T
Michael T
2,461 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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