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Hello Sir/Mam ,Grettings of the day from my end.Myself Dhali from JA .I am so sorry to hear that you have experience through the mention issue .Customer satisfaction is always a number one priority for me.I definately deep into the problem , will solve it.
Note:There may be auto pop-up for Secure remote connection ,If you don't required that please don't opt.
To slove these
Remove your battery
Connect power adapter
press the power button for 2-3 sec
lets go with these option , it generally works.
Very Good Morning to you also.
yes , I am online
is power coming or not ?
is the power button lighted
in the screen anything coming
restart with pressing power button ,
just after that press F5 button continuously
Go to diagnostics and run that if it comes with those options
oh , good , than something into the screen.
Oh , sorry my understanding was with the laptop screen itself.So issue when you connect with an external monitor.
Sir, thanks.Not to say sorry , I should proactively ask those thing okay , HDMI cable and the external monitor is connected well right
from your laptop , is sleep mode is setting Never
go to settings on your windows, set display as 2 and power and sleep mode as Never for testing purpose , later you can change it to 20 min
Under the "Rearrange your displays" section, click the Detect button in the bottom-right corner
you have to do settings in Laptop itself , nothing in the external monitor.
display settings and sleep mode.Also the display driver .
Thanks for your confirmation