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I have two HP laptops and two HP PrintersThey are all on a…

Good Afternoon. I have...

Good Afternoon. I have two HP laptops and two HP PrintersThey are all on a local area network with the HP Officepro 8620 designated as the default printer for both the envy and spector HP laptops. What doesn't work is color printing from the envy to our enyoy 4620. We have a contract with Best Buy for "Geek Squad" service that also works, except of our continuing problem: The Envoy laptop does not produce color print ing on the 4620 when color printing is requsted. This dispite repeated call to Geek squad to check and fix the situation.They replace the print driver for the 4620, but that fix last until we turn the laptops off, say overnight. Upon start up the next day no color print on the 4620 when asked forfron the envoy laptop. The 4620 does print color requests from the spectra laptop. Any Idea what is going on? Thanks. ****

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Geek squad did it last a couple months ago..after a string of weekly calls to them, always with the same out come, a day later and the 4620 doesnot print color.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that about covers it.

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7/17/2019

Tech Support Specialist: Ricky, Computer Support Specialist replied 3 years ago

Ricky, Computer Support Specialist

Category: Computer

Satisfied Customers: 11,107

Experience: 5+ Years in IT Support

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Hi, my name is ***** ***** I will do my best to help you today. Do both laptops have Windows 10?

Ricky, Computer Support Specialist

Category: Computer

Satisfied Customers: 11,107

Experience: 5+ Years in IT Support

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Ricky and 87 other Computer Specialists are ready to help you

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Customer reply replied 3 years ago

the laptop went into service March 17 and Oct 16. Both printers went into service in the same time period.

Tech Support Specialist: Ricky, Computer Support Specialist replied 3 years ago

Okay, I can go ahead and remotely connect to your computer to resolve this issue

Please click this link: https://join.zoho.com/746196310

Once you click that link, click Download. Open the downloaded program and choose Join and we will be connected.

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