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I bought my Lenovo Flex 5 in March, and have barely been…

I bought my Lenovo...

I bought my Lenovo Flex 5 in March, and have barely been able to use it because it keeps prompting me that I have no disk space! Please advise!

Technician's Assistant: What Operating System (OS) are you running on your Flex?

Sorry. I think Windows 10

Technician's Assistant: What have you tried so far with your Flex? Have you installed any updates recently?

Probably back in April. Been too busy to have my regular IT person look at it. Plus, he's pretty expensive.

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Answered in 3 minutes by:
7/4/2018
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,281
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,281
Experience: Networks & Security Engineer
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Customer reply replied 1 month ago
please
Customer reply replied 1 month ago
Do I need to do anything at this point? Or, are you already attempting remote access?

Please turn on your computer, Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=39c561f9-6cc3-4129-819b-bc4dddc8d180 and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

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Customer reply replied 1 month ago
I just tried to download, but it says "Failed - Disk full"
Customer reply replied 1 month ago
That is my problem. It won't save/download anything. I just installed an anti-virus out of desperation.

please delete any big file you have on the computer? or uninstall a program that you don't need

thank you

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Customer reply replied 1 month ago
I tried to, but the computer is not allowing me to do so.

can you open "My computer" and send me a screenshot

thank you

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Customer reply replied 1 month ago
It keeps saying that there is an error on the hard disk. Here is the copy/paste of the details:
LATFORM VERSION INFO
Windows : 10.0.16299.0 (Win32NT)
Common Language Runtime : 4.0.30319.42000
System.Deployment.dll : 4.7.2556.0 built by: NET471REL1
clr.dll : 4.7.2633.0 built by: NET471REL1LAST_C
dfdll.dll : 4.7.2556.0 built by: NET471REL1
dfshim.dll : 10.0.16299.15 (WinBuild.160101.0800)SOURCES
Deployment url : https://screenconnect.justanswer.com/Bin/Elsinore.ScreenConnect.Client.application?h=screenconnect.justanswer.com&p=8041&k=BgIAAACkAABSU0ExAAgAAAEAAQDRZXr4%2fLp2QANluuXXl1gDm1YUjS%2b6NqFGZSEweRlEHCX4qMOUzyk7AD2Z32Kxs%2b6pPLC7thzP2sYdiBPNQklO2hJ9TSUh9VNozoSjHqQW8%2bnELtFM%2bRQybMVIe2FOcauomyX4KNGFwTXvh4bpCb5lqf4MROlEdhxsuJByQM7lnXu1GAL29QAzLZIiipC0ppCmZAaKUQRG45i5A437ezyWA4DaFCzbWtbkxpYOGzUfEwc34PC23kz8WIwRYn3CqC3VXFyw8g%2bKwE2AfwP87vh6AS1v0FfZrodGkCDgGaEl4tUBBR6gXxx23hYpFrAFyplKUXLGnqknxz4PczsxmKfn&s=39c561f9-6cc3-4129-819b-bc4dddc8d180&i=1530714262+%7c+7%2f4%2f2018&e=Support&y=Guest&n=
Server : ScreenConnect/5.1.8341.5506-1618019211 Microsoft-HTTPAPI/2.0
Application url : https://screenconnect.justanswer.com/Bin/Elsinore.ScreenConnect.Client.manifest
Server : ScreenConnect/5.1.8341.5506-1618019211 Microsoft-HTTPAPI/2.0IDENTITIES
Deployment Identity : Elsinore.ScreenConnect.WindowsClient.application, Version=5.1.8341.5506, Culture=neutral, PublicKeyToken=d291612c4dce6913, processorArchitecture=msil
Application Identity : Elsinore.ScreenConnect.WindowsClient.exe, Version=5.1.8341.5506, Culture=neutral, PublicKeyToken=d291612c4dce6913, processorArchitecture=msil, type=win32APPLICATION SUMMARY
* Online only application.
* Trust url parameter is set.
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of https://screenconnect.justanswer.com:443/Bin/Elsinore.ScreenConnect.Client.application?h=screenconnect.justanswer.com&p=8041&k=BgIAAACkAABSU0ExAAgAAAEAAQDRZXr4%2fLp2QANluuXXl1gDm1YUjS%2b6NqFGZSEweRlEHCX4qMOUzyk7AD2Z32Kxs%2b6pPLC7thzP2sYdiBPNQklO2hJ9TSUh9VNozoSjHqQW8%2bnELtFM%2bRQybMVIe2FOcauomyX4KNGFwTXvh4bpCb5lqf4MROlEdhxsuJByQM7lnXu1GAL29QAzLZIiipC0ppCmZAaKUQRG45i5A437ezyWA4DaFCzbWtbkxpYOGzUfEwc34PC23kz8WIwRYn3CqC3VXFyw8g%2bKwE2AfwP87vh6AS1v0FfZrodGkCDgGaEl4tUBBR6gXxx23hYpFrAFyplKUXLGnqknxz4PczsxmKfn&s=39c561f9-6cc3-4129-819b-bc4dddc8d180&i=1530714262+%7c+7%2f4%2f2018&e=Support&y=Guest&n= resulted in exception. Following failure messages were detected:
+ Downloading https://screenconnect.justanswer.com/Bin/Elsinore.ScreenConnect.WindowsClient.exe did not succeed.
+ There is not enough space on the disk.COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.WARNINGS
There were no warnings during this operation.OPERATION PROGRESS STATUS
* [7/4/2018 9:28:37 AM] : Activation of https://screenconnect.justanswer.com:443/Bin/Elsinore.ScreenConnect.Client.application?h=screenconnect.justanswer.com&p=8041&k=BgIAAACkAABSU0ExAAgAAAEAAQDRZXr4%2fLp2QANluuXXl1gDm1YUjS%2b6NqFGZSEweRlEHCX4qMOUzyk7AD2Z32Kxs%2b6pPLC7thzP2sYdiBPNQklO2hJ9TSUh9VNozoSjHqQW8%2bnELtFM%2bRQybMVIe2FOcauomyX4KNGFwTXvh4bpCb5lqf4MROlEdhxsuJByQM7lnXu1GAL29QAzLZIiipC0ppCmZAaKUQRG45i5A437ezyWA4DaFCzbWtbkxpYOGzUfEwc34PC23kz8WIwRYn3CqC3VXFyw8g%2bKwE2AfwP87vh6AS1v0FfZrodGkCDgGaEl4tUBBR6gXxx23hYpFrAFyplKUXLGnqknxz4PczsxmKfn&s=39c561f9-6cc3-4129-819b-bc4dddc8d180&i=1530714262+%7c+7%2f4%2f2018&e=Support&y=Guest&n= has started.
* [7/4/2018 9:28:38 AM] : Processing of deployment manifest has successfully completed.
* [7/4/2018 9:28:38 AM] : Installation of the application has started.
* [7/4/2018 9:28:38 AM] : Processing of application manifest has successfully completed.
* [7/4/2018 9:28:39 AM] : Found compatible runtime version 4.0.30319.
* [7/4/2018 9:28:39 AM] : Request of trust and detection of platform is complete.ERROR DETAILS
Following errors were detected during this operation.
* [7/4/2018 9:28:40 AM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
- Downloading https://screenconnect.justanswer.com/Bin/Elsinore.ScreenConnect.WindowsClient.exe did not succeed.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState, X509Certificate2 clientCertificate)
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)

Let's try another remote tool, Please download TeamViewer, Install and run it : download.teamviewer.com/download/TeamViewerQS.exe

Open teamviewer, it shows you and ID and Password.

send me the ID and Password ***** so I can connect to your computer

Do not close teamviewer

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Customer reply replied 1 month ago
It's saying the same thing. Failed - disk full

when did this start please?

Ask Your Own Computer Question
Customer reply replied 1 month ago
Probably back in April. Been too busy to get this fixed, and my IT guy charges $200 hourly. This is a back-up computer, but I just purchased in March, so it doesn't make sense about the Disk full part.

Please download teamviewer from your phone then transfer the teamviewer file to your computer and try to install it

Thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
okay
Customer reply replied 1 month ago
My phone is prompting me for Partner ID. What do I need to do?

Don't run teamviewer on your iPhone, just download the file from : http://download.teamviewer.com/download/TeamViewerQS.exe

then transfer the file to your computer

Thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
okay, sorry, I had to sign up, which I just did.
Customer reply replied 1 month ago
It's an Android phone

1- Open Chrome on your Android phone

2- type : http://download.teamviewer.com/download/TeamViewerQS.exe

3- Download the teamviewer file

4- Connect your phone to your computer

5-Copy and paste (transfer) the teamviewer file to your computer

6-Open the teamviewer (Double click on the file to run it)

7-it shows you and ID and Password, send me the ID and Password ***** so I can connect to your computer

Ask Your Own Computer Question
Customer reply replied 1 month ago
It is giving me an error message that the file cannot be opened.

Don't open the file on your android phone, just transfer it to you computer please

Thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
When I type that on chrome, it is telling me "404 - Page not found"
  1. Right-click on Start button, in the search box type Recovery and then choose it from the list of results.
  2. Select Recovery > Open System Restore > Next.
  3. Choose the restore point related to this problem nd then select Next > Finish.
  4. Restart

thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
It is telling me that no restore points have been created.

Click on "This computer" and send me a screenshot (or a photo)

Thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
Sorry, how do I take/send a screen shot? Sorry, I'm a computer-illiterate lawyer

Please take a picture of (This computer) using your phone, then Click the paperclip icon, select the photo then click ok/send

thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
oh okay, sorry, I thought there was a way to do it from the computer

yes it is possible to take the screenshot from your computer, please right-click on start, in the search box type snipping tool and click on it, take and save the screenshot then send it to me

thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
I think the screen connect downloaded

Ok good! please double click on it to run it

Thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
I did. Please let me know what I need to do next.

Just double click on the remote file and i will connect to your computer

Ask Your Own Computer Question
Customer reply replied 1 month ago
It is still showing me that the disk is full.
Customer reply replied 1 month ago
It is telling me to contact the application vendor. :(
Customer reply replied 1 month ago
It's okay. I don't think this will work remotely. Thanks for your time. I will give you a five star rating. Thanks very much for your efforts.

Please follow the steps below and let me know the results :

Right-click on start, in the search box type : %temp% and press enter, delete all the files inside this folder.

Uninstall programs, apps and games you don't need :

  • Click start, Open Settings.
  • Click on Apps.
  • Click on Apps & features.
  • Use the Sort by drop-down menu, and select Size to identify the apps and games wasting the most space more quickly.

  • Select the app you want to remove, and click the Uninstall button.
  • Click the Uninstall button again. ​

Right-click on start, type "Control panel" and click on it, click on uninstall programs, select the program you wan't to uninstall and click uninstall, Please do not uninstall .Net files

Delete any videos or images you don't need.

Thank you

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