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Am not sure I cannot open it up can you help me. Opening.

Am not sure I...

Am not sure I cannot open it up can you help me

Technician's Assistant: What are you having trouble accessing or opening?

Opening

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo windows

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since yesterday

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I can't start up main screen it won't let me past password ***** Microsoft

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Answered in 2 minutes by:
7/4/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
can you explain me a bit more about this
What exactly are you having trouble with and which account login?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
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Customer reply replied 1 month ago
Microsoft password ***** doesn't accept my password ***** won't let me open my computer

is it your windows 10 login password ***** is not accepting?

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Customer reply replied 1 month ago
No its Microsoft I think

are you on the desktop screen of the computer?

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Customer reply replied 1 month ago
But I'm contacting you through my phone
Ask Your Own Computer Question

As you click on the secure remote link a page will open scroll down the page and click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected to assist you on the issue you are facing.

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Customer reply replied 1 month ago
If I can't open my computer how can you

i asked you and you said you are on the desktop screen of the computer

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Customer reply replied 1 month ago
I thought I did

can you reboot the computer and tell me exactly where you are stuck on is it the windows login screen

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Customer reply replied 1 month ago
I am on the screen but am chatting on my phone I cannot open my computer
Customer reply replied 1 month ago
How do I reboot

push and release the power button it will shut down. Wait for few seconds and then you can turn it back on

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Customer reply replied 1 month ago
I cannot open my computet
Customer reply replied 1 month ago
Now back to same screen

on the login screen page do you see any option like forgot password *****

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what is the user id you have on the login screen can you send me a picture screenshot

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Customer reply replied 1 month ago
No won't let me enter a login password *****
Customer reply replied 1 month ago
It came and left
Customer reply replied 1 month ago
Now my screen is thinking I guess

let me know what you have on the screen now

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Customer reply replied 1 month ago
Same thing my login with password ***** forgot password ***** now
Customer reply replied 1 month ago
Now its thinking again

click on the forgot password *****

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Customer reply replied 1 month ago
Its thinking now won't let me

it in the process of trying the login please wait till the dotted circle stops then you click on the forgot password *****

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Customer reply replied 1 month ago
Ok I'll try
Customer reply replied 1 month ago
I clicked on it now it says just a moment

please wait it will take time

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Customer reply replied 1 month ago
Ok now I'm on recover your account.
Customer reply replied 1 month ago
It has my email then enter the characters below
Customer reply replied 1 month ago
What should I do now

it has your email and you need to enter the captcha characters

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Customer reply replied 1 month ago
Are they all capital letters

type as you see them

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Customer reply replied 1 month ago
then hit next

correct

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now what do you have on the screen?

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Customer reply replied 1 month ago
Enter code but I haven't received a code
Customer reply replied 1 month ago
Ok now it says create a password

what is the email address you had when you hit the forgot password *****?

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Customer reply replied 1 month ago
Now hit next

login to this email and check for the codes you must have got from Microsoft enter the codes and then hit next

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do you want me to call you over the phone?

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Customer reply replied 1 month ago
I did that now waiting to get enter password ***** screen again

enter the new password ***** you may have entered during the password *****

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Customer reply replied 1 month ago
It's not offering me an option to enter password

do you have the forgot password *****?

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Customer reply replied 1 month ago
Nope just picture no password *****
Customer reply replied 1 month ago
I changed it it accepted and now won't let me enter it

shut down the computer and follow the reset steps one more time

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Customer reply replied 1 month ago
Ok shut down

yes

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Customer reply replied 1 month ago
Be right back

ok

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Customer reply replied 1 month ago
Now should I turn it on
Customer reply replied 1 month ago
Hello

yes please i thought you already did

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Customer reply replied 1 month ago
Sorry I'm really stupid with computers

nevermind please go ahead and turn it on

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Customer reply replied 1 month ago
I entered password ***** I'm in yea

you are on the desktop screen now?

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Customer reply replied 1 month ago
Can you help me with getting rid
Ask Your Own Computer Question

Click on the link i just posted

Ask Your Own Computer Question

As you click on the secure remote link a page will open scroll down the page and click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected to assist you on the issue you are facing.

Ask Your Own Computer Question

If you need any technical help you can open justanswer and post a question there.

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Moses C
Moses C
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Category: Computer
Satisfied Customers: 1,012
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Experience: Resolution Specialist at Wipro Bpo Services

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