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Giime a minute ok Pearl? It's an Acer laptop modelunknown…

Giime a minute ok...

Giime a minute ok Pearl?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It's an Acer laptop modelunknown running win7 po

Technician's Assistant: What Acer model do you have?

I've no idea. my bag with the reboot discs are in my office & i have limited mobility

Technician's Assistant: What have you tried so far with your Acer? Have you installed any updates recently?

I've tried nothing w/acer. most think it' a chrome isue % chrome won't let me in the forums so i've turned to you

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Here's mt Sunday message to you.

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Answered in 2 minutes by:
7/3/2018
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is***** am one of the experts who is going to help you today. One moment while I look over your question.

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What is the exact issue you are having?

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Customer reply replied 1 month ago
Im running Win 7. It first happened Friday 7/29 when my wife was trying to sign up at a local insurance provider that I also use. The issue occurred on that vendor's sign up page. We has their c/s on the phone & she blamed Chrome. I dismissed that until it happened to me trying to sign into my bank (which I do daily) later on Friday. Still no luck all day Saturday and so far today (Sunday). It's not happening on Firefox or IE. I'd hate to leave Chrome & go back to FFox. UPDATE: $19, 2 techs & 2 days later...no fix

What is occurring on the vendor's sign up page and your bank's website?

Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified
Samuel NetEngineer and 87 other Computer Specialists are ready to help you
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Customer reply replied 1 month ago
I'm sorry for the inconvenience. I have gone ahead and marked your question as high priority. I've also alerted the Experts that you need an answer as quickly as possible. We'll send you an email as soon as an Expert responds but you can also check the status of your question here:http://www.justanswer.com/computer/bdfn9-i-m-getting-message-saying-your-connection-not.html

What is occurring on the vendor's sign up page and your bank's website?

Ask Your Own Computer Question
Customer reply replied 1 month ago
look and i'll guide you

Okay, I can go ahead and remotely connect to your computer to resolve this issue. Please click this link and follow the instructions provided so I can connect:

https://samkresslein.screenconnect.com/?Session=96a8d4ab-570b-41ee-9162-ce90862b089d

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Customer reply replied 1 month ago
I'm already on screenconnect from Sunday...do I have to do it again?

Yes, you will have to connect to my session.

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Customer reply replied 1 month ago
geez
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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