Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am trying to start AOL.com. Cannot get it./the only

I am trying to...

I am trying to start AOL.com. Cannot get it./the only possibility is AOL in German lang.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba,qosmio,window 8,1

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It is going about 3 weeks.There is no AOL-connection to internet.Just AOL in German language.Can click anything-get it in Germ.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

3 times comp.ing were here. Nothing wrong with techno.

Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
6/28/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,251
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Are you using the AOL Desktop or AOL Gold program or do you use the aol.com website?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
AOL Desktop 9.8.0

Is there any error or message? When was the last time AOL was working fine?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,251
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
About 3 weeks ago.Then German Internet change to Oath and with it connection to AOL Other connection to AOL only in German language.

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yaw8s6vw
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Computer Question
Customer reply replied 1 month ago
No error no message.Just change AOl to Oath in German language

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yaw8s6vw
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
I have no more info.The internet service-man cannot find anything except German language and they have no device to convert it in English

Is the Internet currently working on your computer? If yes, can you please do the 3-step process above? Thank you

Ask Your Own Computer Question
Customer reply replied 1 month ago
I have tried to covert the language but it is impossible. Only about 3 weeks ago AOL was working all right in English

Please do not try anything for now. Please just do the following steps, so I can connect to your computer and help you:

Ask Your Own Computer Question

1. On your computer, click on the website below:

https://tinyurl.com/yaw8s6vw
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question

Or can you open the Internet Explorer program on your computer, then go to the aol.com website and sign in and access your aol email address there?

http://mail.aol.com

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
it does not work -tinyurl--- is now safe on my panel

Please do the exact steps:

1. On your computer, click on the website below:

https://tinyurl.com/yaw8s6vw
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
It does not work and the expert did not anything for me/till now/ may be the expert can try again in different way.
Customer reply replied 1 month ago
I can write whole story about internet in Germany.

Can you open the Internet Explorer program on your computer, then go to the aol.com website and sign in and access your aol email address there?

http://mail.aol.com

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
I am waiting you will try something different Just I need AOL.com in English. Even write to you -have a difficulty
Customer reply replied 1 month ago
Does it mean you help is finished

What happens when you use your computer's mouse / cursor to click on the website:

https://tinyurl.com/yaw8s6vw

, what do you see next? Do you see the item called Elsinore.ScreenConnect.Client, usually shown at the bottom of your computer's screen?

Ask Your Own Computer Question
  1. Sign in your aol email address at the aol.com website:
    http://mail.aol.com
  2. Can you access your email there?
  3. If yes, does it show English there?
  4. If no, please change the language to English at the website below:
    https://login.aol.com/account/preferences

Thank you.

Ask Your Own Computer Question
Customer reply replied 1 month ago
Email closed by german internet.no contact possible
Customer reply replied 1 month ago
German iinternet closed
My email.
Customer reply replied 1 month ago
Am on my mobile phone.
Customer reply replied 1 month ago
Have forgpt my pasdwprf
Customer reply replied 1 month ago
Entry word is LONDON
Customer reply replied 1 month ago
Already paid tweice and got no answer from you

If you need to fix / reset your aol email account password, please use the forgot password ***** at the aol.com website:

http://mail.aol.com

Thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,251
41,251 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I want to sign in to Aol.com USA version. It worked
I want to sign in to Aol.com USA version. It worked for a long time, but now it always revers to AOL.de which I don´t want. I just to have a code: www.aol.com/?intl=stay and it worked. Now it doesn´t.… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
463 satisfied customers
Bought My Qosmio G40 in 2008. I need to clean it all and start
Bought My Qosmio G40 in 2008. I need to clean it all and start again cant find an instalation disc. Is it possible to buy or download this setup disc? Thanks Selwyn Mc Namee… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
Ive been experiencing difficulties with my Picture Project
I've been experiencing difficulties with my Picture Project program. Whenever I try to SEND a PIC out to an e-mail address here is what comes up. The message could not be sent because the recipients w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Toshiba Qosmio G35-AV600. Love it, but hate all the
I have a Toshiba Qosmio G35-AV600. Love it, but hate all the multi-colored vertical lines on the display. How can I get rid of them?… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
Since about april or may I cannot access my email account through
Since about april or may I cannot access my email account through internet explorer, yahoo, etc. I only can from my desktop that has aol software on it. What happened and what do I need to do to acces… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
Just bought a program from usa .now when i open up with internet
Just bought a program from usa .now when i open up with internet x it comes up with inbox which i do not want but it will not delate can you help me please… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Ok, some history first. Have a Qosmio G35, for like 4yrs now.
Ok, some history first. Have a Qosmio G35, for like 4yrs now. Works great, no problems. Only modification from OEM, is I installed (2) 500GB Scorpio Blue drives as per Toshiba's approval. Have been us… read more
Matthew
Matthew
Bachelor\u0027s Degree
5 satisfied customers
I have a Toshiba Qosmio G25-AV513 laptop that has a bios password
I have a Toshiba Qosmio G25-AV513 laptop that has a bios password XXXXX and I have no idea what the password XXXXX I bought it at a yard sale and they said they could never get it to work and thats wh… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
I have AOL set as my home page on my XP. Whenever I try to
I have AOL set as my home page on my XP. Whenever I try to connect to the internet I get the message "Internet Explorer cannot display the web page". I run the diagnostic that pops up and get the mess… read more
Dragonfly
Dragonfly
Vocational, Technical or Trade Scho
274 satisfied customers
How can I get rid of AIM from my computer I never asked for
How can I get rid of AIM from my computer? I never asked for it and it is forever getting in the way by changing my outgoing mail from ....aol.com to aim.com. It is confusing people on my real address… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi thereMy Tosh Qosmio F20 has just died! My computer guy says
Hi thereMy Tosh Qosmio F20 has just died! My computer guy says that there has been a short circuit in the motherboard, and now it won't even attempt to start. Am i able to get it fixed? I'm a lulu wit… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I have a laptop that has windows vista. I need to take it
I have a laptop that has windows vista. I need to take it with me to a place that I will only be able to use dial up. I loaded an aol 9.0 disc and when it got to the point that the computer was lookin… read more
Jared Tarbox
Jared Tarbox
Remote IT Specialist
Vocational, Technical or Trade Scho
28 satisfied customers
My Qosmio turns on, gives me the Qosmio page then goes directly
My Qosmio turns on, gives me the Qosmio page then goes directly to a dash in the upper left hand corner. I have reseated the memory boards. Best Buy Geek Squad told me it was the motherboard and to th… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Using Qosmio with Vista. DVD player suddenly stopped reading
Using Qosmio with Vista. DVD player suddenly stopped reading DVD media. Have run all the Microsoft diagnosics/fixes. No help. Says contact Toshiba. Please help. Thanks… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
I took my computer to the shop to get fixed. Now I dont know
I took my computer to the shop to get fixed. Now I don't know the passwork to get into my e-mail account… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Sent email at 11 15 50 today, subsequently sent 2 more. Recipient denies receiving first.
Recipient:[email protected] She denies receiving this email and has done so in writing [email protected] [email protected] I am at home, used home computer, and have no way of getting a witness. Can you … read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Have a Toshiba Qosmio F20-AV205- having problem with screen.
Have a Toshiba Qosmio F20-AV205- having problem with screen. Will be surfing, playing mild games and suddenly the monitor/screen turns off, the hard drive kicks in and makes a loud "spinning" noises. … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
i want to completely reset my toshiba laptop so that it is ...
i want to completely reset my toshiba laptop so that it is as new but ive lost my reboot disk is there an alternative way to do this?… read more
LukAMotion
LukAMotion
Bachelor's Degree
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x