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Surface pro display port stopped connecting to large

Surface pro display port...

Surface pro display port stopped connecting to large monitor

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

Tried connecting to different monitor - no good tried connecting to projector - works OK

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I dont think so!

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Answered in 19 minutes by:
6/28/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,010
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
can you explain me a bit more about this
What exactly are you having trouble with?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,010
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
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Customer reply replied 1 month ago
I have a surface pro 4 (pretty sure it's a 4) which I connect to a larger monitor for work because the screen is small. One morning, when I connected it the display extension no longer worked. It does not work with other monitors, but I don;t think it's a hardware issue as it DOES work when connecting to the projector. I am using a HDMI cable with an adaptor to insert into the port.
Customer reply replied 1 month ago
Hello BTW - thanks for helping!

the surface pro is connected to the large tv through which cable hdmi or vga?

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Customer reply replied 1 month ago
I have been using HDMI

Unplug the cable from both the ends an swap the cable port please make sure the hdmi is connected to the port #1 on the tv and you can connect the other end to any hdmi port available on the surface pro.

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Customer reply replied 1 month ago
Sorry I don't understand - there is one HDMI port on the monitor, and the cable is plugged in to this. Then at the other end I have an adaptor plugged in to the hdmi cable and the adaptor is plugged in to the small HDMI Surface port, is this OK?
Customer reply replied 1 month ago
Did you mean to swap the cable around to opposite ends?

absolutely correct and if you have another cable you may try a different hdmi cable as the cable has a tendency it goes bad after a year or so.

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Customer reply replied 1 month ago
No joy - tried different cable and swapping ends, did not work
Customer reply replied 1 month ago
I also tried a different monitor

did you press the Fn key and the F5 key which has an external monitor icon then you will get the display

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Hdmi 1 must be selected from the tv menu as well.

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Customer reply replied 1 month ago
Hello yes I scrolled through HDMI / VGA / DVI on the monitor but no signal from any

try connecting any other monitor on hdmi this will determine the cause.

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are we communicating from surface pro?

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Customer reply replied 1 month ago
I have connected to other monitors - they do the same thing - give me the "no signal" message
Yes I am on the surface now

Click here for Secure remote assistance
As you click on the secure remote link a page will open scroll down the page and click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected to assist you on the issue you are facing.

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I am connected to your computer screen let me check if there is anything wrong with surface pro display settings.

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Customer reply replied 1 month ago
OK

did you get the display on the tv now

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problem detected on remote screen.

Surface pro display drivers remove and reinstalled.

checked hardware display looks good on elsinore screen.

No signal displays on the external monitor after selecting the correct hdmi port.

External tv need to be checked.

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Moses C
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Category: Computer
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