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Won't take my password so I can open up my computer. My desk…

Won't take my password...

Won't take my password ***** I can open up my computer

Technician's Assistant: What are you having trouble accessing or opening?

My desk top computer

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Aspire am3470-uc30p

Technician's Assistant: What have you tried so far with your Aspire? Have you installed any updates recently?

No up dates continue putting in my pass word with no results

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Answered in 5 minutes by:
6/28/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,007
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
What password ***** ***** windows login or power on computer password?

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Customer reply replied 1 month ago
Barber 11636

What account password ***** ***** windows login or power on computer password?

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Customer reply replied 1 month ago
No
Customer reply replied 1 month ago
Barber11636
Customer reply replied 1 month ago
Anything more you want from me now?
Customer reply replied 1 month ago
Do I still wait? Or do I log off? What's next for me at this end?
Customer reply replied 1 month ago
Anything or anybody what now?

i am trying to ask you what account you are finding in to login to is it windows login or something else.

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Customer reply replied 1 month ago
Windows
Customer reply replied 1 month ago
Have to go to work well return about 730 tonight my time
Post me a reply i will ne online.
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Customer reply replied 1 month ago
Noel here ready to try one more time. Was lost In the conversation
Customer reply replied 1 month ago
I'm on my I pad with out a computer

I am online and ready to take over now are you available?

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Customer reply replied 1 month ago
Trying restore now
Customer reply replied 1 month ago
All other options have not worked so I'm on restore now waiting for it to run its course

restore it on a back date when it was working flawless.

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do you want me to remote connect?

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,007
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
On restore now. Just now went on restart
Customer reply replied 1 month ago
Setup is starting services
Customer reply replied 1 month ago
Setup is installing devises

Click here for Secure remote assistance
As you click on the secure remote link a page will open scroll down the page and click "I Agree".
Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected to assist you on the issue you are facing.

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Customer reply replied 1 month ago
Have I done every thing to get you on?

no not yet i am ready at my end to get connected you need to download and run Elsinore to get connected.

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Customer reply replied 1 month ago
Guess I don't know what I did wrong
Ask Your Own Computer Question

As you click on the click here link a page will open scroll down the page and click "I Agree" green button.

Ask Your Own Computer Question

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected to assist you on the issue you are facing.

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Customer reply replied 1 month ago
Done all clicked onElsinore Screen Connect

you must install Elsinore i think its not installed

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Customer reply replied 1 month ago
Windows won't start
Customer reply replied 1 month ago
I put in Elsnore Screen Connect so it said
Customer reply replied 1 month ago
It asks me if I want to start it again

yes you may run it again

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Customer reply replied 1 month ago
I guess I don't know what to do
Customer reply replied 1 month ago
I cannot find secure remote

if that is not working no issues i will give you another link

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Ask Your Own Computer Question

try the new link attached.

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Customer reply replied 1 month ago
Tried won't work for me. Don't know what I doing wrong
Customer reply replied 1 month ago
Tryedthe link you sent with no results .my computer says setup is starting services . Still nothing
Customer reply replied 1 month ago
Computer well know not even start up

on which screen are you in right now?

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Customer reply replied 1 month ago
I pad trying to start desk top after I put it on factory restore
Customer reply replied 1 month ago
Screen says Windows could not complete the installation . To install Windows on this computer restart installation
Customer reply replied 1 month ago
How?

did you initiate any windows installation?

To my knowledge you said its accepting the windows login password.

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shut down the computer and try to reboot.

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Customer reply replied 1 month ago
Put it on factory restore .it ran and now won't start up at all

i am sorry but it was not mentioned on your initial question

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can you send me a screenshot of the screen you are stuck on.

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Customer reply replied 1 month ago
Don't know how to do that

use your mobile phone take a picture of the computer screen and post it here

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Customer reply replied 1 month ago
Post it to what number?

post it on www.filedropper.com or you can post it here on this chat using the paperclip icon after you transfer the photo to this device

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Customer reply replied 1 month ago
It won't send

let me know on which screen you are stuck on in a bit more detail, do you have any options to click on to?

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Customer reply replied 1 month ago
No paper clip icon I can find

on this chat you dont fine a paper clip icon please check one more time

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Customer reply replied 1 month ago
I find nothing
Customer reply replied 1 month ago
I'm too frusterated now nothing is working call it off for now try again tomorrow

Tomorrow at 8pm i start my work, let me know your phone number i can call and walk you through.

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Customer reply replied 1 month ago
I give up nothing seems to work. Sorry for wasting your time.

I am sorry to hear that please dont give up let me know the time you would be online normally i will then remote connect and will check the issue and fix it.

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Customer reply replied 1 month ago
Finally after putting it on factory restore four times its working . Now Comcast says they don't acknowledge my account. I say who gives a ---- my desk top is working. Thank you for your help and patience.

Thanks for the update.

If you need any assistance in future please do not hesitate to try us again.

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Customer reply replied 1 month ago
Thank you
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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,007
1,007 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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