How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sudipto Your Own Question
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6268
Experience:  Certificate Course In Computer Maintenance
15197395
Type Your Computer Question Here...
Sudipto is online now
A new question is answered every 9 seconds

I get all emails on I-phone, one out but I get one out of

This answer was rated:

I get all emails on I-phone, one out but I get one out of three on computer.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Which browser do you use?

Sudipto and 6 other Computer Specialists are ready to help you
Customer: replied 4 months ago.
I DONT KNOW

Are you replying to me from your PC?

Customer: replied 4 months ago.

Is it a Windows PC or Mac?

Customer: replied 4 months ago.
WINDOWS

Are you using, Internet Explorer, Chrome etc. to reply me back?

Customer: replied 4 months ago.
I THINKEXPLORER

Ok, wait for my instructions to start the remote support.

Now, click the link below to open it then, click the green "I Agree" button to download the Elsinore Remote Client File, you will get two options at the bottom of the Internet Explorer window, click on Save. After the download completes, click on RUN or Open to start the remote session.

http://www.justanswer.com/remotedesktop/join.aspx?Session=4a5ba0c4-88ed-4d2e-93ec-a619d903d7a9

Customer: replied 4 months ago.
ok

Are you there?

Do you follow the steps to start the remote support?

Customer: replied 4 months ago.
I have to leave, I will callmorrow

OK, reply me back tomorrow and I will get back to you.