For Online Computer Support, Ask a Computer Technician
Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP
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Ok, wait for my instructions to start the remote support.
Now, click the link below to open it then, click the green "I Agree" button to download the Elsinore Remote Client File, you will get two options at the bottom of the Internet Explorer window, click on Save. After the download completes, click on RUN or Open to start the remote session.
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OK, reply me back tomorrow and I will get back to you.