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I purchased the program back in May of this year and it will…

Customer Question
I purchased the program...

I purchased the program back in May of this year and it will not allow me to use it. I have the receipt with reference # available.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

ASUA, 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I used the program last month and it worked. I tried to enter the reference number and it did not accept the information.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I just need to access the files.

Submitted: 1 month ago.Category: Computer
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Answered in 29 minutes by:
6/27/2018
Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, I’m Michael and welcome to JustAnswer. I'm a Sr. Consultant and glad to assist you. I am now available and ready to assist you with your question

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Customer reply replied 1 month ago
I purchase the WinZip back in April of this year and now the program will not allow me to open an emailed zipped file.
Customer reply replied 1 month ago
Not at this time. I spent the money for the program and now it will not work. If we cannot resolve the issue I will allow you to enter my computer. Thanks
Customer reply replied 1 month ago
Are you still there, will you be able to provide me the information needed to open the paid Zip program?
Tech Support Specialist: Michael, Computer Software Engineer replied 1 month ago

of course. if you are available now we can proceed with the trouble shooting.

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