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Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1269
Experience:  Resolution Specialist at Wipro Bpo Services
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Cant log on, message-profile service service can't work.

Customer Question

cant log on, message-profile service service can't work
JA: What exactly are you having trouble accessing?
Customer: ISUSPECT A VIRUS, COMPUTER TURNS ON BUT NOT LOAD UP.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: HP--WINDOWS 10
JA: How long has this been going on with your computer? What have you tried so far?
Customer: II RECEIVED A TELEPHONE CALL TELLING ndiME THAT MICROSO FT WAS SHUTTINNG DOWN. Have telep[hone 3's and recordingsce. the computer responds with profile servuce service cant load.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no,but ineed a telephone Number to call Microsoft.
Submitted: 4 months ago.
Category: Computer
Expert:  Moses C replied 4 months ago.

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

Expert:  Moses C replied 4 months ago.

Fake email from Microsoft Account team - WATCH OUT

Apple or Microsoft do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.

These fake pop-ups are nothing more than a scam, and you should not give away your username and password ***** any account recovery codes and do not purchase anything from numbers listed in these alerts.

Whatever you do, please do not call the phone number for support because it is not Apple or Microsoft’s but rather a group of scammers waiting to rob you of hundreds of dollars under false pretenses.

The fake Tech Support pages are usually malicious websites which are used by cyber criminals to promote their remote support services. These Tech Support pop-ups will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a bogus claim, and an attempt to make you pay for their fake system updates, malware and virus removal “services.”

you can download and run few of the protection tools like anti malware and anti browser hijack free tools from google search and run them on the computer to make sure it absolutely clean.

Customer: replied 4 months ago.
thanks, ***** ***** as much, probably buy a new computer.
Expert:  Moses C replied 4 months ago.
Buying a new computer is not a solution. We can fix this one with free removal of adwares and trojans it will just take sometime toscam and remove.
Expert:  Moses C replied 4 months ago.
Its scan not scam.
Customer: replied 4 months ago.
Thanks, ***** ***** myself.
Expert:  Moses C replied 4 months ago.
Thanks for using justanswer service.