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Well its on my other computer that keeps saying reboot and…

Well its on my...

Well its on my other computer that keeps saying reboot and select device,ect

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba satellite C55-B5100

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About an hour, took out battery to try to clear the problem

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Answered in 6 minutes by:
6/25/2018
John Castle
John Castle, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,064
Experience: IT Professional
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Regards John

John Castle
John Castle, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,064
Experience: IT Professional
Verified
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Customer reply replied 1 month ago
ok
Customer reply replied 1 month ago
ok,... yes

Can you give me the error message exactly?

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Customer reply replied 1 month ago
reboot and select proper boot device or insert boot media in boot device and press key

Do you know how to get into the BIOS?

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Customer reply replied 1 month ago
I took out the battery to the Toshiba set up utility page

Great, does it see your hard-drive there?

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Customer reply replied 1 month ago
I think so

What is it listed as?

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Customer reply replied 1 month ago
would that be the HDD/SSD

Yes does it give you a model number under it?

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Customer reply replied 1 month ago
yep,..TOSHIBA MQ01ABF050

That's good (kind of)

It means the Hard-Drive has not totally failed, in this case we have a few options to try:

  • Recreate the boot loader
  • Reinstall the OS

If the boot loaded is missing we can re-create it and your computer should start as normal. If the whole drive has missing data a total reinstall is probably the best option.

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