Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have tried to open an email that I use to open from a

Hi I have tried...

Hi I have tried to open an email that I use to open from a certain person and now it will not open. Every time I try to open it zoho pops up and the page is blank what's so weird is that is the only email I can not open any more.

Technician's Assistant: How do you usually access Zoho? On a phone or tablet, or through a web browser?

I don't have zoho and have never heard of it til I tried to open this email again.

Technician's Assistant: What troubleshooting have you tried?

I don't know how to do that. I am not good with the computer the only thing I really do is search the web, look at youtube and send emails.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, that this email has been opening in the past and now it won't let me open it now.

Show More
Show Less
Ask Your Own Computer Question
Answered in 12 minutes by:
6/20/2018
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,011
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Ask Your Own Computer Question

Which email account you are trying to access ?

Ask Your Own Computer Question
Customer reply replied 2 months ago
yahoo

Please click on below link and try to login to your yahoo account :-

https://mail.yahoo.com

Ask Your Own Computer Question
Customer reply replied 2 months ago
Are you finish with my problem

No, I am still here. Waiting for your reply to see if you were able to login to your yahoo account using https://mail.yahoo.com direct link.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I was

Okay. Let me know which web browser you are using ?

Ask Your Own Computer Question

Like google chrome or Internet explorer etc.

Ask Your Own Computer Question
Customer reply replied 2 months ago
google
Customer reply replied 2 months ago
Do you know anything about zoho mail

Okay Press Ctrl + D (Together) on your keybooard . You will see one small dialog box, In name type :- yahoo and Folder select Bookmark bar. Now everytime you need to login to your yahoo account you can use this bookmarked page to access your account.

Ask Your Own Computer Question
Customer reply replied 2 months ago
Are you still there?

Zoho is an office suit which lets you run your business online. May be you have downloaded something recnetly from internet and that software has installed Zoho to your chrome browser.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I see but why is that the only email that won't open
Customer reply replied 2 months ago
Will I be able to delete it

Did you register with Zoho ? If you have registered and created account over there then you can login to it.

Yes, you can delete it as well from your browser if not required.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I never registered with zoho at least not that I know of.

You can reset your chrome browser to default setting in that case :-

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. At the bottom, click Advanced.
  4. Under the section "Reset," click Reset.
  5. Confirm by clicking Reset. ​
Ask Your Own Computer Question

After doing reset. Close and reopen chrome .

Ask Your Own Computer Question
Customer reply replied 2 months ago
ok, please be patient with me how do you open chrome

Just double click on the chrome icon which is at your desktop.

Ask Your Own Computer Question

I have sent you an offer to remotely connect to your computer and fix it.

Ask Your Own Computer Question
Customer reply replied 2 months ago
if I close and reopen I will lose connection with you right
Customer reply replied 2 months ago
I've already reset it

Yes, But you can login to your Justanswer account and view our conversation. You will also receive emails on your registered mail id. Using that as well you can come back to this page.

Ask Your Own Computer Question

Good. Do you still see ZOHO on your browser ?

Ask Your Own Computer Question
Customer reply replied 2 months ago
let me check

Sure. I am on standby.

Ask Your Own Computer Question
Customer reply replied 2 months ago
it's still coming up with the same thing
Customer reply replied 2 months ago
zoho is not in my browser it comes up when I hit the enter button to open the email in my web address box

Can I connect to your machine and see where it is installed and remove it completely ?

Ask Your Own Computer Question
Customer reply replied 2 months ago
please

Please click on below link to download a software :-

https://anydesk.com/download?os=win

Once done, then double click on it to run it. Then you should see 9 digit address on your machine. Let me know that address so that I can connect to your machine.

Ask Your Own Computer Question
Customer reply replied 2 months ago
A firewall cameup
Customer reply replied 2 months ago
Should I press allow

Yes, Please press allow.

Ask Your Own Computer Question
Customer reply replied 2 months ago
I did

You should see 9 digit anydesk address on your screen now on anydesk application. Please let me know that.

Ask Your Own Computer Question

You have closed anydesk application. Please reopen it.

Ask Your Own Computer Question
Customer reply replied 2 months ago
It's open
Customer reply replied 2 months ago
What else I need to do

You must have received invitation from me on anydesk software. Allow that .

Ask Your Own Computer Question
Customer reply replied 2 months ago
Do you need to see what I'm talking about with my email

Yes

Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,011
Experience: Product Developer at Computer Science Corporation
Verified
Bhavik Joshi and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
That is the email I'm trying to open
Customer reply replied 2 months ago
That's what I get
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Bhavik Joshi Your Own Question
Bhavik Joshi
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,011
1,011 Satisfied Customers
Experience: Product Developer at Computer Science Corporation

Bhavik Joshi is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
We got this popup text box message that says: “New time zone
Hello, We got this popup text box message that says: “New time zone detected. Update my location” We got this one time and we got the same popup text box that says: “No Internet Connection” we get thi… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I am attempting to access the control panel on my Zoho
I am attempting to access the control panel on my Zoho account. I am asked to enter my mobile number, but when I do, along with my password ***** requested, I get an error message requesting a valid n… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
How does my business get located if a person only uses the
How does my business get located if a person only uses the generic name of the company and not the specific name in a certain area with the location symbol. For example in the Melbourne CBD and inner … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
hello, i tried to get rid of google+ as i didnt want it but
hello, i tried to get rid of google+ as i didn't want it but somehow had got signed up for it. when i clicked on delete google+ NOT delete google accounts it has deleted my youtube account named "Cust… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I copy just a video from youtube to send as a link in
How do I copy just a video from youtube to send as a link in an email without having all the other videos show up on the right hand side? I just want the single video not the actual youtube page.… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
i have a web site, www.frenchiepuppies.com for several months
i have a web site, www.frenchiepuppies.com for several months i have been on the first page of google search for several key words for my business. french bulldog puppies, french bulldog puppy, french… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
Im a long time Yahoo email and Messenger user (so I know how
I'm a long time Yahoo email and Messenger user (so I know how work it). I'm having major problems for the past couple of months with the messenger chat that's in the web based email (not the stand alo… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
My gateway tablet computer shuts down spontaneously and shows
My gateway tablet computer shuts down spontaneously and shows me the blue screen and . . . my adobe flash player won't work, even after mutiple reinstalls. That means no youtube for me.… read more
Computer-Web-Justin
Computer-Web-Justin
129 satisfied customers
How do I find if lady from Ghana is a scammer [email protected] She
How do I find if lady from Ghana is a scammer? [email protected] She came on to one of my dating sites with this screen name and was listed briefly in Yahoo. I tried Spokeo with mixed results and pretty … read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
Hi I deleted an email by mistake and I need this email because
Hi I deleted an email by mistake and I need this email because the person in this email is filing a lawsuit against me and the only proof will be this email , can you find this email ? I looked in the… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I have Eudora 6.1 on two computers, both Windows Vista. On
I have Eudora 6.1 on two computers, both Windows Vista. On one computer, Eudora won't receive emails, even though I can see the emails on the Roadrunner Web Mail server. Every few times I open Eudora,… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have Verizon MI FI wireless - it ran okay at first but the
I have Verizon MI FI wireless - it ran okay at first but the past week or so I am having a heck of a time getting exlorer to open to my MSN home page and going to other internet sites. Can you help me… read more
Cris
Cris
62 satisfied customers
I have a problem with my aol account. The icons that pop up
I have a problem with my aol account. The icons that pop up on various pages on my aol account (from the home page to the various windows that access my login and email account pages) have weird rando… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Hi, I have created a U-tube video. I want to link it to
Hi, I have created a U-tube video. I want to link it to a seperate facebook account (not my personal one) and get people to give feedback or do some kind of survey. So link the 2 together. I also real… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I cant forward, informataion, jokes, articles nothing, everything
I can't forward, informataion, jokes, articles nothing, everything I send is blank. I just paid $400 to havae my computer fixsed they put in a new hard drive and added storge space, all sorts of thing… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Hi! , Someone has apparently run a Facial Detection program
Hi! , Someone has apparently run a " Facial Detection " program of me on You Tube. I am trying to access You Tube's record file to see what information was sent of me on this program . This was all do… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Hi I have an Acer laptop and every time I try to search the
Hi I have an Acer laptop and every time I try to search the internet for a site it takes me to a BT advert. How can I stop it from doing this? Do I need to restore factory settings? If so can you tell… read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
i have a video in which i have the embed code. its not a personal
i have a video in which i have the embed code. its not a personal video. where can i put the embed code to add video to my facebook page… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x