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I am tryhing to purchase a one-year subscription but am

Customer Question
I am tryhing to...

I am tryhing to purchase a one-year subscription but am having problems

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Toshiba Satellite

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

This is my first time to purchase a one-year subscription because my 30 trial has expired

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

While I tried to make the purchase, I gave my credit card number and then aborted. Not sure if I have been charged the $49.99

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
6/19/2018
Tech Support Specialist: Michael T,
 replied 2 months ago
Michael T
Category: Computer
Satisfied Customers: 2,629
Experience: dasdasd
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. IMPORTANT - If you would like remote support please select the Secure Remote Assistance option. If you DO NOT want remote support, please IGNORE the computer generated prompts and resume chat. If you are using an iPad or iPhone please do not request remote support. It isn’t possible to do that…

Did you stop it or was there an error?

Ask Your Own Computer Question
Tech Support Specialist: Michael T,
 replied 2 months ago

If you was charged you would have gotten an email straight away with the confirmation

If you did not get the confirmation, it most likely didnt go through

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Tech Support Specialist: Michael T,
 replied 2 months ago

Dont worry about the failed request, Ill do it for a 5 star rating instead... Please rate 5 stars and then follow these instructions

Please click HERE then you will see a file called ScreenConnect automatically download to your computer

You must OPEN this file to connect with me

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Tech Support Specialist: Michael T,
 replied 2 months ago

Are you still with me?

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