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I can’t get into google play apps & services to play my

Customer Question
I can’t get into...

I can’t get into google play apps & services to play my games... the display just runs and says “wait a sec...”

Technician's Assistant: What device or product does this involve?

Acer Cromebook R11

Technician's Assistant: What Operating System (OS) are you running on your Chromebook?

Google Crome OS

Technician's Assistant: What have you tried so far with your Chromebook? Have you installed any updates recently?

I couldn’t install any updates so I tried to reset it and now it won’t open

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don’t think so ma’am

Submitted: 1 month ago.Category: Computer
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Answered in 3 minutes by:
6/19/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 month ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your google play apps. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 month ago

What do you mean you reset it? Reset what? The entire chromebook os or just reset chrome etc?

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Customer reply replied 1 month ago
Can we talk by phone please
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 1 month ago

I will open this up for you to send a phone offer to another expert who has that capability if you prefer or i can do remote connection where we screenshare and i can 'see' what you see as we talk on your chromebook in messenger.

Please advise.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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