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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7457
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot get into my email because the pop-up screen will

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I cannot get into my email because the pop-up screen will not accept my password. This has happened multiple times in the past, and it is very annoying when I use my email everyday and then, all of a sudden, this pop-up appears asking me for my password ***** then not letting me in
JA: Are you logged into your email account on any other devices?
Customer: not currently, though I have a phone and Ipad that I used yesterday
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I should have both
JA: Anything else you want the Email Expert to know before I connect you?

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Who is your email provider?

Customer: replied 5 months ago.

Are you using Microsoft Outlook to access your email?

Customer: replied 5 months ago.

Can we do a remote session so i can fix this for you?

Customer: replied 5 months ago.
tell me how to fix it please, so I will know the next time

To access gmail on Microsoft Outlook you need to generate App specific password ***** Google My Account settings and use it with Microsoft Outlook to access your email

Customer: replied 5 months ago.
tell me how to do it
Customer: replied 5 months ago.
why, all of a sudden , is it not accepting my previous password ***** I have used for quite some time? Why does it all of a sudden come up with this pop-up crap and deny me access????
  1. Sign in to gmail on web
  2. Go to My Account
  3. Under signing in to google generate the app specific password ***** use with Outlook
  4. You may need to Turn On Two step Verification in order to get the option to Generate app specific password
Customer: replied 5 months ago.
OK. but you haven't answered my last question
Customer: replied 5 months ago.
I am already on the web with can I simultaneously sign into my gmail account?

Gmail Blocks access to other apps, to access gmail on other apps it requires the procedure i have described above

I can connect with you remotely and fix it directly and you can see the steps how i am doing it.

Customer: replied 5 months ago.
how do I get on the web without hanging up on this interaction?

You can open Gmail in another Tab or you can use some other web browser simultaneously.

Customer: replied 5 months ago.
I don't know how to do that

For that reason i am asking you for secure remote connection to fix it

Kamil Anwar and 8 other Computer Specialists are ready to help you
Customer: replied 5 months ago.

Please click the link below and run/open the downloaded program