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I have a Lenovo Yoga 720. I also use an external monitor…

Customer Question
I have a Lenovo...

I have a Lenovo Yoga 720. I also use an external monitor when I am home. All of a sudden my laptop won't recognize the external monitor and won't send the signal;.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 10

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Wasn't aware there were any/

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I ahve only had he laptop for a few months

Submitted: 2 months ago.Category: Computer
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Answered in 5 minutes by:
6/1/2018
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,344
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

How is your monitor connected to the laptop?

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Customer reply replied 2 months ago
I have an HDMI cord going into a HDMI/USB C adapter.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Okay, I can connect remotely to help you resolve this issue. Are you at the computer now?

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Customer reply replied 2 months ago
Are you still there
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Yes, I am here.

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Customer reply replied 2 months ago
Do you have a solution?
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

You will need to accept the offer for remote access so I can connect to sort through the issue.

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Customer reply replied 2 months ago
No. Your origiinal offer was for $5. I am not interested in a lead in for more money. If you can't fix it for the $5, then just say so and refund my money.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 2 months ago

Okay, thank you, ***** ***** nice day.

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