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I received a notification that I should change my Google…

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Hi Andy. I received...

Hi Andy. I received a notification that I should change my Google password ***** because of a security issue. I did this but when I carried on my work and went to send an email & was asked to enter a password ***** had just changed an hour previously I was informed on every attempt that it could not be verified. So then I changed it again to the Google suggested strong password ***** tried to send emails again only to go through the same process - the password *****'t be validated. Please help as i am on my own, unable to drive with a broken leg, so I can't go see someone smarter than me with computers, and i am really stressed about all the work I need to do including emailing colleagues!!!!

Technician's Assistant: Are you logged into your email account on any other devices?

I guess so - my iPhone & iPad are here with me

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't have security questions on file but I know my phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No - just want to be able to receive and send emails

Submitted: 2 months ago.Category: Computer
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Answered in 58 minutes by:
6/1/2018
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please which program you are using to send emails to gmail with?

Please let me know

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