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My original email was hacked on my desktop. They changed my…

Customer Question
My original email***@******.*** was...

My original email***@******.*** was hacked on my desktop. They changed my email address to jftdhuff264 @gmail.com. I also forgot my password

Technician's Assistant: Are you logged into your email account on any other devices?

Not not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

This belonged to my granddaughter and she up and left me with the phone . I am her grandma. I took the payments and phone. She could only rem I ans yo one security question

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that should do it. Thank you

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
6/1/2018
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

Is issue on the PC? If so, which version of Windows do you use, 7, 8, 10?

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Customer reply replied 2 months ago
No it is on my iPhone only
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

ok, I will leave this question open for phone experts

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