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I had poderbits on my computer when I had windows 7. When I…

Customer Question
I had poderbits on...

I had poderbits on my computer when I had windows 7. When I upgraded to Windows 10 , the program was deleted and I can't load poderbits on my computer. It will not allow it to be loaded because it shows malware in the program. Have you got poderbits compatable with Windows 10? I looked on the questions and it didn't give an affirimative answer.

Technician's Assistant: What device or product does this involve?

An HP desktop. with poderbits to copy songs from records to my desktop.

Technician's Assistant: What HP model do you have?

I don't know. I had poderbits on it previously.

Technician's Assistant: How long has this been going on with your HP? What have you tried so far?

I have not tried a new version. This happened about a year ago.

Technician's Assistant: Which software or app can I help with?

Poderbits to copy from a record to my computer so that I can put them on a CD.

Technician's Assistant: What have you tried so far with your software?

I have not tried load poderbits lately. Have you got a new version for Windows 10?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can't think of anything

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
6/1/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 2 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 582
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. I can help you via Secure Remote Assistance or this chat. I don't think that company is still in business.

Did you say that that Polderbits software has malware in it or that Windows 10 claims it is malware? You could try to install that program with compatibility mode. Basically, you choose a different version of Windows to run the program as.

I can give you detailed instructions showing how to install with compatibility mode.

Thanks,

Aaron

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Customer reply replied 2 months ago
Windows 10 says it has malware
Customer reply replied 2 months ago
I loaded Wavepad sound editer
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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