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No problem with this one. I no longer have access to my cell…

Customer Question
No problem with this...

No problem with this one . I no longer have access to my cell phone with key account...want to go back to password.

Technician's Assistant: When were you last able to use your phone?

About 4 week ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I no long have a phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I no longer have access to my phone.... just want to go back to password *****

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
5/31/2018
Tech Support Specialist: Jeffrey B,
 replied 2 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,035
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify we want to recover a gmail account, correct?

Kind regards,

Jeffrey

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Customer reply replied 2 months ago
no just my yahoo account
Tech Support Specialist: Jeffrey B,
 replied 2 months ago

Understood.

Are you now behind a computer?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Customer reply replied 2 months ago
at work this computer is u.s gov. proptery
Tech Support Specialist: Jeffrey B,
 replied 2 months ago

Understood.

Have you tried resetting the password ***** this link?:https://help.yahoo.com/kb/SLN27051.html?guccounter=1

Please let me know how this goes.

Kind regards,

Jeffrey

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Customer reply replied 2 months ago
i do not need to change password ***** disable the key account that is on my old phone I don't have a phone!!!!
Tech Support Specialist: Jeffrey B,
 replied 2 months ago

Understood.

Are you able to login and deauthorise your old phone in the Yahoo account?

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 2 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 2 months ago
u mother f**ker are no help what so ever
Tech Support Specialist: Jeffrey B,
 replied 2 months ago

I am sorry to read this.

Have you disabled your device in your Yahoo account?

Kind regards,

Jeffrey

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