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Microsoft had me down load and now my computer is all

Customer Question
Microsoft had me down...

Microsoft had me down load and now my computer is all screwed up. I lost half of my icon's. I need to speak to a manager, who can help me with this problem. I need to get my icons back asap. Thanks, Maureen

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I have a desk top computer.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 10.

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I can not even do that.

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
5/31/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,486
Experience: Over 10 years of professional experience.
Verified

Hello,

I will be the technician working with you today.

May I ask which types of icons are missing?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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Customer reply replied 2 months ago
Hallmark card studios,2007,2008,2012,2014,2016,2017,2018 and may more, that I can not remember. I am really upset on the whole situation. Please help me!!
Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago

Many things may have possibly caused this problem.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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