Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my PW for my Microsoft account. It verified that I…

Customer Question
I forgot my PW...

I forgot my PW for my Microsoft account. It verified that I do have an account but the phone number listed is my landline and I can't receive text messages to that phone. My cell phone number is(###) ###-####

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung Galaxy-7 android

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I opened Gallery today and had tried several days prior to this and went to my Desktop computer and plugged in my phone and clicked on upload pictures?

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I do not believe so?

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
5/31/2018
Tech Support Specialist: John Castle, Computer Hardware Engineer replied 2 months ago
John Castle
John Castle, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,098
Experience: IT Professional
Verified

Is it asking you for your landline for recovery information?

Ask Your Own Computer Question
Customer reply replied 2 months ago
The only options were not this number but I didn't see any place to try and correct the number?
Customer reply replied 2 months ago
Do not want to remotely connect for $39.00
Tech Support Specialist: John Castle, Computer Hardware Engineer replied 2 months ago

Who do you use for phone service on the landline?

Ask Your Own Computer Question
Customer reply replied 2 months ago
Verizon
Customer reply replied 2 months ago
Do not want to securely connect for $39.00
Tech Support Specialist: John Castle, Computer Hardware Engineer replied 2 months ago

Have you been through the other account recovery options?

Are you currently talking to me on a Desktop Machine?

Ask Your Own Computer Question
Customer reply replied 2 months ago
from my desktop. No I haven't been thru the account recovery options? How do I get to where I could make a selection to do that?
Tech Support Specialist: John Castle, Computer Hardware Engineer replied 2 months ago

I can do an approved screen share with you If you like

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I'm trying to send funds. I just registered but its stopping
I'm trying to send funds. I just registered but its stopping at step 2 … read more
John Castle
John Castle
Computer Hardware Engineer
1,098 satisfied customers
I have a question about using google drive backups. My phone
Hi my name is ***** ***** I have a question about using google drive backups. My phone died and I had to get a new phone. I went to the place and they said my last backup was on February 19th. I thoug… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,341 satisfied customers
How can I move my cell phone pictures from my Galaxy 6 to my
How can I move my cell phone pictures from my Galaxy 6 to my computer? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My phone has been having trouble since I downloaded the
My phone has been having trouble since I downloaded the latest update. Today I lost all of my pictures, no they were not backed up. I thougt I had done that but so many things have changed after this … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
We have been receiving several phone calls stating that our
We have been receiving several phone calls stating that our Microsoft needs to be renewed. But no telephone number or how to do this is give and no one is on the line. What gives? David Mangurian … read more
Cody
Cody
Computer Science
2,457 satisfied customers
My computer is fine but i am having numerous from google
my computer is fine but i am having numerous from google that my sign in failed, account action required … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Can't remember password, Samsung Galaxy tablet, 6mo, I have
I have tried every password ***** ***** but none is working… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Actually its my google account. Forgot the password for. i
Actually its my google account. Forgot the password ********@******.***. i reciently lost my samsung galaxy note 5. I had it set up so it saved the password ***** i didnt have to keep putting it in. S… read more
Moses C
Moses C
Bsc
821 satisfied customers
My cellnew galaxy 8 restarted & I cannot recall pw won't
My cell(###) ###-####new galaxy 8 restarted & I cannot recall pw won't allow iris scan I'm havingbtobsend this from tablet my cell is locked. Innned att repbunless u know Samsung trick to fix restore … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I would like to upload my pictures from my Samsung android
I would like to upload my pictures from my Samsung android phone to my Lenovo laptop. I have the phone plugged into the computer with the USB cord but the computer doesn't recognize the phone. Or, am … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I want to upload my Norton products account to my new device
I want to upload my Norton products account to my new device cell phone Samsung Galaxy J3, I have User:***@******.***, and a Password, please help me. I don't want my new device to catch a antivirus i… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My email accounts have been compromised over the weekend and
my email accounts have been compromised over the weekend and I can't get back into cause I can't get into my cell phones. I'm locked out of my email accounts cause someone has changed my passwords. I … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My cell crashed. I need a user name and a pass word form
My cell crashed. I need a user name and a pass word form Samsung in order to log back into my phone. At this time my cell phone is locked. I cant receive phone calls nor emails until I receive this in… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
I have the fingerprint security feature on my Samsung cell
I have the fingerprint security feature on my Samsung cell and when I used it it wouldn't work so I tried the secondary password ***** it wasn't recognized. I have 2 attempts remaining. I can't get th… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My name is **** My account #****. I have double play
My name is **** My account #****. I have double play Internet & Landline Phone. I pay 64.17 monthly. What would just internet cost if I eliminate land phone and get one of Samsung Galaxy AVA Avant a4 … read more
Expert
Expert
I lost my old phone on an international flight a few days
I lost my old phone on an international flight a few days ago. I thought all my photos were gone as well. I just bought a new phone. When I went into my contacts, all of my old contact data along with… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Viet, I recently upgraded my Samsung Galaxy S2 to and
Viet, I recently upgraded my Samsung Galaxy S2 to and S5. Always before I had no problem importing photos to Picasa on my computer. Now with the new phone, Picasa recognizes the phone but the photos d… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Best deals for a no contract cell phone. I want to get the
Best deals for a no contract cell phone. I want to get the best deal to get a new cell phone and on a no contract plan. Location is Brooklyn NY. Please provide links with prices.… read more
SladeV
SladeV
Associate Degree
102 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x