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I pay $15 a month for support, this is third time I called…

Customer Question
I pay $15 a...

I pay $15 a month for support, this is third time I called about my internet not keeping my documents, when ever the electric goes out I lose everything plus my computer is out also. I need my files & documents.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I have a Dell desk top

Technician's Assistant: How long has this been going on with your Dell? What have you tried so far?

Every time the electric goes out, I m on my computer once a month, this just started about 2 months ago, I just rewrite my document over again, Now I have more file & documents on my desk top computer, I was told to put my documents on my computer desk top

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Get my documents back & so I can keep them

Submitted: 19 days ago.Category: Computer
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Answered in 2 minutes by:
5/31/2018
Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 19 days ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 673
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 19 days ago

Have you been saving the files and documents after you write them?

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Tech Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 19 days ago

Okay, I would like to remotely connect to further troubleshoot this issue.

This issue is broad and could be caused by a number of different problems.

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