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I have no administrator access. Lenovo laptop. How do I find…

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I have no administrator...

I have no administrator access

Technician's Assistant: What device or product does this involve?

Lenovo laptop

Technician's Assistant: What's the model and Operating System (OS) of your Lenovo?

How do I find that info

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Lenovo? Have you installed any updates recently?

Can't want's admin account

Submitted: 2 months ago.Category: Computer
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Answered in 14 minutes by:
5/31/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,020
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.
Are you able to login to the windows?

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Customer reply replied 2 months ago
I can log in and use the computer but when I try to add any new apps it tels me i need admin rights
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

how many user accounts you have on this computer?

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Customer reply replied 2 months ago
I can log in and use the computer but when I try to add any new apps it tels me i need admin rights
Let's start by saying I'm not very tech savey ... I think I am the only one
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

do you want me to remote connect and fix it on the secure remote screen.

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Customer reply replied 2 months ago
I can log in and use the computer but when I try to add any new apps it tels me i need admin rights
Let's start by saying I'm not very tech savey ... I think I am the only one
I would rather I learn how to fix it myself ... in case it happens again
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

What operating system is running on the computer is it xp, vista, Windows 7, 8 or Windows 10?

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Customer reply replied 2 months ago
I can log in and use the computer but when I try to add any new apps it tels me i need admin rights
Let's start by saying I'm not very tech savey ... I think I am the only one
I would rather I learn how to fix it myself ... in case it happens again
looks like 8
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

press the windows key and R key togetther a box will popup type in winver and hit enter you will see the windows version.

let me know.

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Customer reply replied 2 months ago
Windows 10
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

reset your windows 10 login from the link given below it will help you get your username to administrator.

https://account.live.com/resetpassword.aspx

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Customer reply replied 2 months ago
The link tookme to microsoft and i changed my password
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

now try to login to windows using the new password

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Customer reply replied 2 months ago
My computer signs in automatly I'm not sure I know how to sign into windows
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

are you in the windows desktop screen now?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

open control panel and get into user account

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Customer reply replied 2 months ago
ok
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

control panel >>> user account>>>> change user account type

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

are you in there?

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Customer reply replied 2 months ago
not yet
Customer reply replied 2 months ago
it tells me i need admin rights
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

Customer has requested a Remote tech support, but payment failed

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

check your payment with customer service

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Category: Computer
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