Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

No matter where i click on the top page of my laptop, it…

Customer Question
No matter where i...

No matter where i click on the top page of my laptop, it will not give me the window to sigh in...it shows the date and time, but when I try to click on the date and time or anywhere on the screen, the date and time disappear and nothing else happens (just the same picture shows)

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 10 and this computer is quite new and unused....bought it about 18 months ago but my grandson was not here to use it very often, so it has stayed in his room without use most of the time

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

How do I do this?

Technician's Assistant: The Laptop Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

No..i am using my own laptop to communicate with you at this time but I have his laptop sitting here behind my laptop and ready to try to fix...thanks

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
5/31/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,009
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

can you click a photo and send me the screen shot here using your mobile phone.

Ask Your Own Computer Question
Customer reply replied 2 months ago
Don't know how to do this
Customer reply replied 2 months ago
No do not do this. No more money
Customer reply replied 2 months ago
no, I will find another way....please cancel my previous request for $5.00...no thank you...Linda Cave
Customer reply replied 2 months ago
Forget my First request...cancel all assistance
Customer reply replied 2 months ago
how many ways can i communicate that I want to cancel your services???? just forget it!!
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

Please come back if you need any assistance. I am sure you will find our price the best and reasonable. you can come back anytime and i will be glad to assist you with the problem you are facing.
Thank you for your interest in Just Answer.

Ask Your Own Computer Question
Customer reply replied 2 months ago
no I do not....this transaction has been completely cancelled...Linda Cave
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My team viewer will not disappear from my screen. What do I
My team viewer will not disappear from my screen. What do I do so I can get other applications to run? … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have a Dell laptop running windows seven ultimate. Period
I have a Dell laptop running windows seven ultimate. Period when I change the date, because it keeps going to 2040, and then I change the time as well the system switches it back to 2040. What would b… read more
Sheri
Sheri
Bachelor\u0027s Degree
678 satisfied customers
I purchased a new Acer laptop yesterday There is aproblem
I purchased a new Acer laptop yesterday There is aproblem with the times of when i send an email and when i receive one for example my lap top is now showing 11.03 am on the 16.10. 2012 which is corre… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
I have a very odd picture that showed up on my Android
I have a very odd picture that showed up on my Android cellphone camera as I was taking photos of my wife when she returned home from a very serious surgery. The weird thing is that I sent this photo … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a Sony Vaio Laptop; VPCZ-1390x. There are times when
I have a Sony Vaio Laptop; VPCZ-1390x. There are times when I can't get the Wireless Network function to work. The SmartWI Connection Utility shows WIFI as enabled (the Wireless switch on the front of… read more
AndrewR
AndrewR
Vocational, Technical or Trade Scho
207 satisfied customers
What do I need to allow my wireless Dell Inspiron laptop T4300,
What do I need to allow my wireless Dell Inspiron laptop T4300, 1545 computer to function "anywhere"? I need to access websites at a community centre that probably does not have Hi-speed internet nor … read more
Pam R
Pam R
Vocational, Technical or Trade Scho
66 satisfied customers
My keyboard and mouse quit working all of a sudden. I have
My keyboard and mouse quit working all of a sudden. I have replaces batteries and rebooted serveral times. I have downloaded software. And I have tried to detect the devices and it doesn't list them.… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
Sighs,.. finding this impossible to get anywhere... I originally
Sighs,.. finding this impossible to get anywhere... I originally asked for help/advice re; my computer continually crashing.. Im often on a page or link or even my yahoo mail for a matter of seconds/m… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
i have a laptop acer aspire S100, it not detect the dvd room
i have a laptop acer aspire S100, it not detect the dvd room reader. it has windows vista installed. if i disconect de hard disk and restart the laptop it found the dvd room reader, but if a conect ag… read more
John V
John V
Associate Degree
44 satisfied customers
Ok, I need to develop policy and procedures in 2 hours on back
Ok, I need to develop policy and procedures in 2 hours on back up systems. Here's the kicker-I'm not a techie person. Please help with the basics that may suffice.… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
Purchased gateway 2 yrs, 2 months ago. Now unable to get online
Purchased gateway 2 yrs, 2 months ago. Now unable to get online at all. comcast says it is my computer. Also on excel, when it will open, it runs very slowly. Have your spare backup program and micro … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
im sure you have been posed with this question numerous times.
i'm sure you have been posed with this question numerous times. The computer heats up, and shuts down . sometime i'm able to use it for hours before it drops off, and other times it's just a matter of… read more
LogicPro
LogicPro
Bachelor of Technology
76 satisfied customers
Im using Verbation 4x DVD-RDL Duel layer recordable Double
I'm using Verbation 4x DVD-RDL Duel layer recordable Double Couche incriptable Double Capa gradable 8.5gb for the first time. My 1st disc recorded in black and white, so I tried another one...That als… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I cant scan a picture. I need to install MP Navigator but
I can't scan a picture. I need to install MP Navigator but every time I try I get a warning that the site isn't signed digitally...… read more
AndrewR
AndrewR
Vocational, Technical or Trade Scho
207 satisfied customers
My Dell laptop running Windows XP has an errant mouse! It
My Dell laptop running Windows XP has an errant mouse! It doesn't matter if it is the mousepad, a PS2 mouse or a USB mouse. It loads in center then goes into hiding, either behind the start button or … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How can I save an Adobe file in a format that uses only the
How can I save an Adobe file in a format that uses only the 262,144 colors that display on a 6-bit-per-channel screen? (I'm using Illustrator but can import into Photoshop if it's easier to save in 6-… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
If a digital camera is to sit unused for quite a time, is it
If a digital camera is to sit unused for quite a time, is it better to remove the battery while unused?… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I am having problems with Yahoo Messenger. No matter what ...
I am having problems with Yahoo Messenger. No matter what version i use I still can't get room screen when it says I'm in there. Then when i do get room screen which may take hours it then says "I'm N… read more
Matt
Matt
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x