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Forgot password for original Facebook. message pops to add…

Customer Question
Forgot password ***** original...

Forgot password ***** original Facebook. message pops to add it in preferences. do not know what it was. ID is***@******.***. please help!

Technician's Assistant: When did you last update Facebook?

I do not know. Turned computer on one day and I was prompted to start a new one. I started to add, but cannot get all the friends I had. I would like the old one back!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so.

Submitted: 2 months ago.Category: Computer
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Answered in 2 hours by:
5/31/2018
Tech Support Specialist: Mirza Vaseem, Computer Hardware Engineer replied 2 months ago
Mirza Vaseem
Mirza Vaseem, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 308
Experience: Technical Lead at NVIDIA Graphics Pvt Ltd
Verified

Hello and welcome to JustAnswer.

My name is ***** ***** I will be happy to help you with the issue you are facing.

From the problem description, I understand that you need help in recovering your old Facebook account.

Please be assured that I will be glad to help you get this sorted out.

Please confirm to me if your old Facebook login email address is***@******.*** or a different one.

This way I can try checking for the recovery options and see if we can recover your account.

Looking forward to your response to help you further.

Regards,
Vaseem

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Customer reply replied 2 months ago
I think it is.
Tech Support Specialist: Mirza Vaseem, Computer Hardware Engineer replied 2 months ago

Thank you. I will check the recovery options right away.

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Tech Support Specialist: Mirza Vaseem, Computer Hardware Engineer replied 2 months ago

Thank you for your patience. I have reviewed the recovery options and we can reset the account using two methods:

1) By sending a code to your email:***@******.***

2) By sending a code to your phone number: +*********83

Please let me know which way you want to go with so we can recover this account. Looking forward to your response to help you further. Thank you!

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Tech Support Specialist: Mirza Vaseem, Computer Hardware Engineer replied 2 months ago

Hello and thank you for contacting JustAnswer.

This is a follow-up email about your contact to JustAnswer. Please provide us the requested details so that we can help you further.

Please do not hesitate to ask anymore questions. It’s always a pleasure helping you.

I will eagerly wait to hear from you.

Regards,

Vaseem

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