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Firstly my bq edison 3 tablet was taken over by someone

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Firstly my bq edison...

Firstly my bq edison 3 tablet was taken over by someone purporting to be ******. At the moment i can't access emails on my tablet. The problem has apparently spread to my computer as, when I try to access inbox emails I'm asked to enter my password ***** I changed a couple of weeks ago because Google suggested I should as there had been attempts to get into my emails. i entered my latest password ***** didn't work, then the former one which also didn't work. I called my ISP guys who suggested I contact you. ******

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I really don't know. I'm looking now.

Submitted: 2 months ago.Category: Computer
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Answered in 2 minutes by:
5/30/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
Verified

Hello,

I will be the technician working with you today.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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