Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am not able to print, the message states that the users'

Customer Question
I am not able...

I am not able to print, the message states that the users' credential are needed and I must sign in. Why? I am the administrator to this computer.

Technician's Assistant: What's the brand and model of your printer?

Its' an HP all in one Intel

Technician's Assistant: How long has this been going on with your HP printer?

I'm sorry it's an canon pixma 2525

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

What is that?

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
5/30/2018
Tech Support Specialist: Jeffrey B,
 replied 2 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 1,020
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the canon pixma 2525 printer?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 2 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jeffrey B Your Own Question
Jeffrey B
Jeffrey B
Jeffrey B
Category: Computer
Satisfied Customers: 1,020
1,020 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

Jeffrey B is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot tell if the program is downloaded on this computer
I cannot tell if the program is downloaded on this computer after it restarted … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
Idont know my ADMIN password, and I amnot sure why I am
Idont know my ADMIN password, and I amnot sure why I am being asked to activate Windows. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
New Pc. had to order a valid product id for windows 10 pro
New Pc. had to order a valid product id for windows 10 pro using my Microsoft account login. Now it seems I can only login via my Microsoft account which I do not want to do because I need to add this… read more
Mr.Med
Mr.Med
1,220 satisfied customers
I have a pixma all in one printer and scanner, and a all in
i have a pixma all in one printer and scanner, and a all in one asus computer and am trying to scan something and it doesn't work… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Can you help with the following: The trust relationship
can you help with the following: The trust relationship between this workstation and the primary domain failed.… read more
matthewgill
matthewgill
20 satisfied customers
I accidently erased my administrator file. I have to log on
I accidently erased my administrator file. I have to log on as a guest and cannot chamge or add anything.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Has anyone ever heard of this Joomla issue? I can login to
Has anyone ever heard of this Joomla issue? I can login to backend admin no problem. My team in India and Phillipines cannot login to the backend admin using the exact same credentials...I've even cre… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,561 satisfied customers
I am unable to enable my new gmail account and I cannot find
I am unable to enable my new gmail account and I cannot find out how to get it done. I am unable to sign into the account for this reason. I opened it only yesterday.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
We have a small business - Medical practice - and use Google
We have a small business - Medical practice - and use Google apps which we love. Our former IT consultant has been replaced and our new team is not familiar with Google. We have doctors in training co… read more
AndrewR
AndrewR
Vocational, Technical or Trade Scho
207 satisfied customers
I bought a Sony Vaio Z at the Microsoft store with Windows
I bought a Sony Vaio Z at the Microsoft store with Windows 7. It easily recognized my HP 4500 All in One printer to print and scan using the HP Solution Center software to print and scan. But at home … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am trying to install a PIXMA mp640 but although it will scan
I am trying to install a PIXMA mp640 but although it will scan and print all right from the MP640 control panel, I cannot get it to print from or scan to the computer. When I press print on the PC the… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I have a canon pixma iP4200 printer that takes 5 ink cartridges-
I have a canon pixma iP4200 printer that takes 5 ink cartridges- 2 blacks (BK and PGBK), and one each of Y, M and C. They are all original canon cartridges and are fairly new. Whenever I try and print… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
please help, i turned off the Single Sign On (SSO) utility
please help, i turned off the Single Sign On (SSO) utility but cannot work out how to turn it on again. I've looked within the Credential Manager for HP ProtectTools and all the settings seem ok, i've… read more
Patrick A
Patrick A
2 1/2 Years
86 satisfied customers
Error Code 6A00 Printer suddenly stopped and displaying Error
Error Code 6A00 Printer suddenly stopped and displaying Error Code What is the problem and how do I fix it… read more
System Admin
System Admin
Bachelor's Degree
46 satisfied customers
When trying to install Canon MP620 printer, drivers can not
When trying to install Canon MP620 printer, drivers can not be found although installed. Drivers can't even be found on disk provided with printer.… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
When trying to install my HP 4215 all in one, I end up with
When trying to install my HP 4215 all in one, I end up with a message that states "The requested operation cannot be performed on a file with a user-mapped section open". also told that the 'system ad… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
The past couple weeks, my Canon MX130 has not been printing
The past couple weeks, my Canon MX130 has not been printing documents. Occasionally, it will print but the printis very faint. I ahve had some luck copying email messages, but no attachments ever prin… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
[OS Windows XP; Browser Netscape] I just installed Quickbooks and when i try to ...
I just installed Quickbooks and when i try to run it, I get an error message stating that users of window xp must have administrator user rights. Here is my situation: There are 3 users on my computer… read more
John D
John D
Bachelor Degree in Engineering
342 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x