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MyFacebook account has been hacked. How do I fix this

Customer Question
MyFacebook account has been...

MyFacebook account has been hacked. How do I fix this problem?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Lenovo Think Pad.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

SinceMayn 29th. I Have not tried anything as I did not know I had been hacked. I was informed by a relative yesyerday, May 29h.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am eighty two years old and someone else set up the account and I have never posted anything on this account.

Submitted: 2 months ago.Category: Computer
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Answered in 2 minutes by:
5/30/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,

I will be the technician working with you today.

As it stands, are you able to access your Facebook account yourself?

If you would like remote support, select the Secure Remote Assistance option. If you do not want remote support, you may ignore the prompt.

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Customer reply replied 2 months ago
I do not know how to access my acc**t.
Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 2 months ago
No
Tech Support Specialist: Jason Jones, Computer Expert replied 2 months ago

When you attempt to sign into your Facebook account, what happens?

You may access it here: http://www.Facebook.com

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