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Can't seem to be able to change my password but it's a new…

Customer Question
Can't seem to be...

Can't seem to be able to change my password but it's a new phone and I would like to be the same as I had before***@******.*** on everything is that possibl

Technician's Assistant: When were you last able to use your phone?

Possible now phone just got it , yesterday but no passwords

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

How do you do that

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

Will my emailbe be***@******.***

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
5/30/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago

What is the make/model of the phone?

Did you put that email you gave me and set it up on the new phone yet?

Do you still have access to that gmail successfully?

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Customer reply replied 2 months ago
email/***@******.***
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 2 months ago

Thank you for that information.

Please answer these to continue.

What is the make/model of the phone?

Did you put that email you gave me and set it up on the new phone yet?

Do you still have access to that gmail successfully?

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Customer reply replied 2 months ago
Samsung s9 /I want it primary first like its always been
Customer reply replied 2 months ago
Samsung s9 /*****@******.*** has always been my primary email now it's my secondary please fix it and help me get into my emails and passwords
Customer reply replied 2 months ago
how long will it be
Customer reply replied 2 months ago
I'm not getting my emails
Customer reply replied 2 months ago
in my gmailbox
Customer reply replied 2 months ago
how much longer
Customer reply replied 2 months ago
please don't charge this fee to my credit card because I didn't get any help for hrs. This service didn't connect with me and I got no help at all .I will call bank and have this canceled THANK YOU FOR NO HELP
Tech Support Specialist: TechSupport, Computer Hardware Engineer replied 2 months ago
TechSupport
TechSupport, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 62
Experience: Computer Engineer at Accenture Bangalore
Verified

Good Morning.. have you registered your phone number or secondary email to the gmail mentioned

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