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My windows 10 does not recognize my password. HP laptop.

Customer Question
My windows 10 does...

My windows 10 does not recognize my password

Technician's Assistant: What device or product does this involve?

HP laptop

Technician's Assistant: What HP model do you have?

Pavillon

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Have not used my PC for a while. Went to sign in and it did not recognize password. Then I click on forgot password ***** it had my old email address so I asked to be send to my current land line as it did not have cell number and I got no call so nothing is happening

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need to change email address and add cell number

Submitted: 2 months ago.Category: Computer
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Answered in 1 minute by:
5/30/2018
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 2 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Does the password ***** show your email as username?

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Customer reply replied 2 months ago
No. All I have is the sign screen
Customer reply replied 2 months ago
Great help me change password
Customer reply replied 2 months ago
Answer my questions
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 2 months ago

Do you see your email address in that screen?

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