Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Do you charge for security warranties. I contacted someone…

Customer Question
Do you charge for...

Do you charge for security warranties. I contacted someone by phone. do you do this? He's asking me to pay $399 for lifetime warranty. Because I'm disabled and a senior citizen.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Someone has can't get into my Facebook and stole my identity. Committing fraud they are. I've reported it.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I didn't think you could contact Facebook by phone

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
5/30/2018
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,843
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Ask Your Own Computer Question
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

This person you are speaking is trying to scam you. There is no $399 lifetime warranty. I suggest you hang up on them right away and if they are connected to your computer just shut it off. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Customer reply replied 2 months ago
Someone is stealing my identity on Facebook. They live in Africa. I'm trying to get my gallery off so others can't see it. I'm not successful at that.
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

Can you still access your facebook account? Did someone steal your pictures and make a fake account with that looks like you?

Ask Your Own Computer Question
Customer reply replied 2 months ago
Did I only pay a one time fee of $5
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

You may have signed up for a free trial. If you are unsure of how much you are paying email***@******.*** as I cannot see any of your payment information.

Ask Your Own Computer Question
Customer reply replied 2 months ago
It probably trying to open businesses in the states. I wasn't told they're opening a Facebook.
Customer reply replied 2 months ago
I don't see where they accessed my account
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

It is possible, if you are able to access your facebook you should change your password ***** if anyone is pretending to be you on another account report them. They may have never accessed your account. Why do you think your account was hacked? Did yo ureceive an email?

Ask Your Own Computer Question
Customer reply replied 2 months ago
can you go into my Facebook and stop people from seeing my gallery. I found him twice to say only. It's not working.
Customer reply replied 2 months ago
I called someone their name was Vincent Paul. I called the FBI and then they gave me a number to call identity fraud report
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

No I cannot access your facebook but you can change the settings so no one aside from your friends can see your facebook activity.

  1. Click the arrow at the top right of any Facebook page and choose Settings.
  2. Select Privacy from the left menu.
  3. Under the Your Activity section, click Limit the audience for posts I've shared with friends of friends or Public?
Ask Your Own Computer Question
Customer reply replied 2 months ago
I'm on Social Security Disability I don't have the $39
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

Then do not accept the remote support offer.

Ask Your Own Computer Question
Customer reply replied 2 months ago
Please connect to my device
Customer reply replied 2 months ago
Do you mean go to a landline
Tech Support Specialist: Chris L., Support Specialist replied 2 months ago

I cannot connect to your device. It sounds like you may not be able to pay the charges so unfortunately I am unable to spend any more time helping you. I will opt out and see if someone else can help you with this.

Ask Your Own Computer Question
Tech Support Specialist: Wes, Consultant replied 2 months ago
Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 1,970
Experience: Bachelor's Degree in Computer Science, 20+ years experience.
Verified

Hi, my name is ***** ***** you still need assistance with this?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Wes Your Own Question
Wes
Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 1,970
1,970 Satisfied Customers
Experience: Bachelor's Degree in Computer Science, 20+ years experience.

Wes is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I need help in identifying Pay Pal where I believe I paid a
I need help in identifying Pay Pal where I believe I paid a scam of approximately $430 either yesterday or the day before. It is the only time I have ever used Pay Pal and seek a telephone number of t… read more
Ben Alonzo
Ben Alonzo
Science Professor/Computer Scientist
Master\u0027s Degree
1 satisfied customers
Alex Santos hacked into my FB account and is using my name
Alex Santos hacked into my FB account and is using my name and spending my 3 million coins in ☺️8 ball pool. I'm changing all my passwords. He has blocked me and I just lost at what to do. I have repo… read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
I upgraded cell phone and got new number. My account was
I upgraded cell phone and got new number. My account was swapped over to another person. I contacted facebook and was contacted by"***** *****" from "coin base" who said he would fix prob after showin… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Do You have a company call Allied Security working for you?
Do You have a company call Allied Security working for you? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
We are charged $399.00 for a game that a minor played. HP.
we are charged $399.00 for a game that a minor played … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Ive been using tec live connect numberfor a while. I seem to
ive been using tec live connect number(###) ###-####for a while. I seem to b getting a phone call every day saying my computer is at risk. originally they charged 300$ for 3 years service. this week t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I was contacted on my cell phone by (supposedly) a
I was contacted on my cell phone by (supposedly) a representative from HP Support saying that they had a notification that I had a serious virus on my computer. I do have a HP desktop computer. We spe… read more
Cody
Cody
Computer Science
2,442 satisfied customers
My wife is a immigrant and she took off and stole 10,000 i
my wife is a immigrant and she took off and stole 10,000 i want to get into her email so i can get her mail for court reasons and get her deported … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Do you all have partnerships with "certified Microsoft
Do you all have partnerships with "certified Microsoft solutions provider..... and techs" such as Crushvirus.com. My computer locked up suddenly with an error message and the secure microsoft webpage … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
How can I get a picture of myself removed from someone else's
How can I get a picture of myself removed from someone else's Facebook page. This is a very sensitive issue.… read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
I was told by another company that Tecty Technicl Inc. was
I was told by another company that Tecty Technicl Inc. was a Fraud. Is this correct? Or have I been scammed by another co. called Merchant Divine Tech Solutions LLC?… read more
Wes
Wes
Consultant
Bachelor's Degree
1,970 satisfied customers
This past year I had a stroke and other major medical problems
This past year I had a stroke and other major medical problems and did not get around to looking at my March 2010 bank statement till yesterday when I started working on my 2010 taxes--only to discove… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
A dubious telephone call purporting to come from Windows /
A dubious telephone call purporting to come from Windows / Microsoft informed me that they had identified 2401 errors / warnings on my laptop and this meant my hard drive had been compromised or hacke… read more
lorir
lorir
Data Architect
Bachelor\u0027s Degree
10 satisfied customers
Yesterday a hacker took over my facebook account. Once in
Yesterday a hacker took over my facebook account. Once in my account was able to access my account emails, which [email protected] The hacker was able to change my facebook account email by upda… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
my sons facebook is hacked. He has removed his email address
my son's facebook is hacked. He has removed his email address and mobile phone off of his facebook and changed his security questions. Please help, he is using his identity to contact his friends and … read more
John
John
Software Engineer
509 satisfied customers
hotmail fraud via emails address taken from account has occured
hotmail fraud via emails address taken from account has occured We need to know what action to take, email address have recieved a fake email asking for money but we do not have the orginal email addr… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My hotmail was hacked and I cannot access it. I need to retrieve
My hotmail was hacked and I cannot access it. I need to retrieve my contacts and saved mail. Can you help me and do you think that my contacts, etc are retrievable? IMy old address was: [email protected]… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Someone is spamming my page with nasty, rude comments and also
Someone is spamming my page with nasty, rude comments and also stealing my intellectual property. I've complained to have him banned as has my assistant but nothing has been done by Facebook. What els… read more
online_help
online_help
Master's Degree
806 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x