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My phone will not accept my pin# has me lock out my phone is…

Customer Question
My phone will not...

My phone will not accept my pin# ***** me lock out my phone is a alcatel one touch tractone wireless

Technician's Assistant: When were you last able to use your phone?

3 days ago can receveid call can'call out need pin # this happen went I was setting up google

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have try everything tell me how to cancel google out

Submitted: 2 months ago.Category: Computer
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Answered in 1 hour by:
5/30/2018
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,840
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
no tell me what to do
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Is it asking for a Google account password?

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Customer reply replied 2 months ago
I stilll need help need pin # for google can received call can' call out.
Customer reply replied 2 months ago
no I have pass word need pin #
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
  1. Turn the phone off.
  2. Press and hold Volume up and Power buttons until the reset interface appears on the screen.
  3. Touch the desired language.
  4. Touch wipe data/factory reset.
  5. Touch Yes -- delete all user data.
  6. The phone will now wipe all contents.
  7. Touch reboot system now.
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Customer reply replied 2 months ago
can.t see volume or nothing on the screen is turn off.when turn on it only ask for the pin #said emergency call only.
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Hold down the power button for 10 seconds to power off

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Customer reply replied 2 months ago
no it still want a pi # can you delete the google from my phone.igo in to google on my computer can't find a delete button.
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

Did you power it off and follow my steps?

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Customer reply replied 2 months ago
yyyes
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

You were able to wipe the content of the phone?

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Customer reply replied 2 months ago
no it only show the time of day an 10 phone # to dial but will not dial #with out pin #
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

If you did not wipe the phone then you were not able to follow my steps which you stated that you were.

Please follow my steps

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Customer reply replied 2 months ago
I did wipe the face of phone held the power button down 10 sec the phne went blank an then start back up face showing the 10 # to dial try dial the phone said enter the pin #
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

No, you did not follow my steps.

  1. Turn the phone off.
  2. Press and hold Volume up and Power buttons until the reset interface appears on the screen.
  3. Touch the desired language.
  4. Touch wipe data/factory reset.
  5. Touch Yes -- delete all user data.
  6. The phone will now wipe all contents.
  7. Touch reboot system now.
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Customer reply replied 2 months ago
we try on help will take my 5.00 back an go buy me another phone on cost 19.95 at walmart.thank for time Harry.
Tech Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago

OK

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