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Im setting up my AC88U but cant quite get it to work - can…

Customer Question
Hi Im setting up...

Hi Im setting up my AC88U but cant quite get it to work - can you assit?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have a bridged Telsra smart model leading into the AC88U wia WAN

Submitted: 2 months ago.Category: Computer
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Answered in 3 minutes by:
5/30/2018
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assisting you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Customer reply replied 2 months ago
ok will do
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

SO you have connected a network cable from the Telstra modem to your router, right?

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Customer reply replied 2 months ago
I am connected to the Telstra broadband via a Telstra FTTN/FTTB modem which I have placed in bridge mode so I can use my Asus88U
The Asus 88U is connected to the Telstra bridgeed modem via wan cable
Customer reply replied 2 months ago
On the system status page it shown me that it is connected to the internet ("Internet status connected")"but I cant use the internet on any of my computers when I connect to the Asus88U modem
Customer reply replied 2 months ago
hello are you there?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

Which port have you connected the network cable to into the Testra modem and also the ASUS router?

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Customer reply replied 2 months ago
in the Telstra model it is in port 1 and in Asus 88U it is in WAN port
Customer reply replied 2 months ago
modem!
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

Are you getting that Internet status connected message on the router page?

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Customer reply replied 2 months ago
on the Asus network map
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

OKay... So what device have you connected to the router? Also is it connected wired or wireless?

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Customer reply replied 2 months ago
Are you referring to the Asus router - I have computers connected via wireless
Customer reply replied 2 months ago
Telstra internet ------- Telstra smart modem(in bridge mode)----------Asus88U -------wireless-----computer
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

Why do you need to use bridge mode?

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Customer reply replied 2 months ago
because i have my whote network set up to run off Asus router
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

But that will also work in the normal mode

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Customer reply replied 2 months ago
I need the features of the Asus88U !!!
Customer reply replied 2 months ago
much better capabilitites
Customer reply replied 2 months ago
hello you there?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 months ago

I am confused... You will be able to use the capabilities of the router since you are using it.

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