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Toshiba after starting up says. No bootable device—insert…

Customer Question
Toshiba after starting up...

Toshiba after starting up says

Technician's Assistant: What Toshiba model do you have? And the Operating System (OS)?

No bootable device—insert boot disk and press any key. Satellite L750D windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started when I went to use this morning. Turning it on & off & restarting!

Submitted: 2 months ago.Category: Computer
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Answered in 3 hours by:
5/30/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,005
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer premium service, thank you for utilizing this.
I will be assisting you to fix the issue you are having.

Did you try checking the boot device in the bios screen?

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Customer reply replied 2 months ago
How do I do that? I pressed F12 & F2.
It tells me to check cable connection
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

Turn off the laptop wait for few seconds power it back on and keep hitting the F2 key immediately.

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Customer reply replied 2 months ago
I paid through PayPal! Now my phone is doing stupid things
Customer reply replied 2 months ago
Ok I have a different screen up what now
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

are you on the bios screen?

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Customer reply replied 2 months ago
I have paid for remote assistance. What is Bios screen
Customer reply replied 2 months ago
Hello are you there I have paid over a $100 so please help me
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

Customer has requested a Secure Remote Assistance, but payment failed

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

this is the error i see

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

please check with customer service

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Customer reply replied 2 months ago
No it didn I paid with PayPal as I don’t put my credit card details in
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

CUSTOMER SERVICE
http://ww2.justanswer.com/help

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Customer reply replied 2 months ago
Check what
Customer reply replied 2 months ago
I paid with for remote assistance with Paypal
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

dont worry we have 100% customer satisfaction policy get in touch with customer service as they fix the payment issue i will take care of this.

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Customer reply replied 2 months ago
remotely secure
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 2 months ago

remote assistance works on windows screen and not on he bios

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Customer reply replied 2 months ago
Are you there
Customer reply replied 2 months ago
What more can I do! I updated credit card info as requested and it still doesn’t go through
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'm a senior consultant and glad to assist you. I apologize for any extended wait time you may have experienced. I am now available and ready to assist you with your question.
To make sure I don't miss anything, please give me a minute to review your question.

I'm ready if you are.

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Customer reply replied 2 months ago
Hello Michael can you help me???
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

give me a minute to read the notes, plz...

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Customer reply replied 2 months ago
Hello
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

hi, just a moment, please.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Hi,

my name is ***** ***** I ask your,

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Customer reply replied 2 months ago
Ask my what??
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

ur name?

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Customer reply replied 2 months ago
Vicki
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Nice to meet u, Vicki.

do u still get the same message we trying to start ur computer?

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

when

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Vicki, r u with me?

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Customer reply replied 2 months ago
I do! I went into bio page by pushing F2 quickly on start up but ot sure what to do then
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Vicki, I need to ask you to please do not do anything without telling me about it first.

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Customer reply replied 2 months ago
I am not going anywhere I have been trying with your tech guys for 4 hours to fix it
Customer reply replied 2 months ago
No I win’t
Customer reply replied 2 months ago
Won’t
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

do u still see the same messages when trying to reboot ur computer?

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

if you stay with me and answer me correctly we can reach a conclusion quickly.

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Customer reply replied 2 months ago
Ok
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

so you cannot get into your computer . Then did the other expert remotely connected to your system if it does not boot.

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Customer reply replied 2 months ago
No he didn’t,
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

did he try to?

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I see you two talk about it.

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Customer reply replied 2 months ago
No, I tried to pay fee with PayPal and he said I hadn’t paid
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

ok. thank you.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

is this the only message that shows up when rebooting?no bootable device—insert boot disk and press any key.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Helloooo

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Customer reply replied 2 months ago
it is
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

r u with me, Vicki?

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Customer reply replied 2 months ago
I am
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

there is usually another message too

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Customer reply replied 2 months ago
Above no bootable device is check cable connection
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I assume you did not change any parameter in ur BIOS. Correct? or you did?

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Customer reply replied 2 months ago
Are you with me
Customer reply replied 2 months ago
No I fidnt
Customer reply replied 2 months ago
Didnt
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I need to know if your computer even sees ur hard disk drive. can you go to the BIOS and tell me what drives does ur system see, plz..

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Customer reply replied 2 months ago
Where do I find that
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Can u take a picture of your screen and text it to me at(###) ###-####

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Customer reply replied 2 months ago
System Bios Version 1.1
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

are u comfortable with taking a picture and then texting it?

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Customer reply replied 2 months ago
Message failed to send I am in Australia
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

ok. would you then email it to me to***@******.***, plz.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

i have never been to ur country. but i love to visit it. i love everything about it

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Customer reply replied 2 months ago
Did you get it?
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

yes. thank u. that helped much. how old is ur computer and its drive. when was the last time it worked and what happened to the computer.

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Customer reply replied 2 months ago
I was using it last night, and nothing happened that I recall
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

and the age?

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

was it raining last night.

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Customer reply replied 2 months ago
Maybe 5 years but not overly used!
Customer reply replied 2 months ago
No it wasn’t raining
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

well, you have experienced a had drive crash or something. Your windows files are most likely corrupted. do u have any windows bootable memory stick or usb drive?

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Customer reply replied 2 months ago
No I haven’t I don’t think, what sort of USB
Customer reply replied 2 months ago
If I pay money can you remotely connect and fix it
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

ok. I need to do some investigation. be back in a couple of minutes. how are you communicating with me now?

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Customer reply replied 2 months ago
On my iphone
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I wish I could but that can only be done when ur computer boots. I'm going to look for an alternative and if I do. It could take up to 45 minutes to fix ur computer. Since this is much longer than usual and i can help multiple people in the same time. To do that cost an additional $45. would you like to proceed, considering that this is a catastrophic crash. you may have lost all that u had in there.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I'm going to check if there is anything that can be done. a moment, please.

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Customer reply replied 2 months ago
Oh shit, ok,no I won’t proceed I might take it somewhere local thanks for your time
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I actually am specialist in data recovery. It is going to cost you over $700 is your hard drive is actually crashed. It requires a specific kind of skill that not many people have and they could damage the hard disk in a way that make it impossible to recover any data. I think i gave a deal that you won't be able to find anyway. but, it's absolutely your choice I only provide information. Plus remote access will cost over $40 anyway. Let me know and I wish you much success.

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Customer reply replied 2 months ago
what you are saying I need to pay you $700 to fix it
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

No. Not at all. Data recovery is a time consuming and very delicate operation. if you take your computer to get it fixed if they can fix it and you are dealing with knowledgeable and experience staff depending on the amount of data you want retrieved it will cost you minimum $700. When I was working for another company we paid $3000 and that was the best deal. If you come to me outside That's what I would have charged. Keep in mind that I still may have to tell you that if u need ur data back you have to go to a local specialist. I am betting right now I might be able to fix ur drive temporatili, long enough for you to get a back up. but ur drive is dead or will be soon and u r going to have to replace it very soon.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I may not be able to fix ur drive in which case you get refunded and you have to seek a local data retrieval specialist.

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Customer reply replied 2 months ago
Ok and that will cost me an extra $45 but if you can’t remotely access my computer how do we do this?
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I will instruct you what to do. If we could not succeed to do it remotely then I refund you and ask u to go to a local specialist. May I ask how much you have already paid?

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Customer reply replied 2 months ago
I paid $53 to chat to you
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Thank you. That sounds about right. Again, keep in mind this could take as long as an hour depends on what the extend of the damage is. It could also be fixed quicker.

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Customer reply replied 2 months ago
OK
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

ok. you do have a paypal account, right?

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Customer reply replied 2 months ago
How does it get damaged when it has been sitting on a dining room table
Customer reply replied 2 months ago
I have Paypal
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

every single hard disk in the world dies either the first time it is used if not 5 years is a great long time for it to have survived. A long, long time.

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Customer reply replied 2 months ago
Ok well I have paypal
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

please transfer the fund to***@******.*** and let me know when u r done, please.

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Customer reply replied 2 months ago
No don’t worry, I don’t know how to do that I can send to just answer as they have a pay with PayPal button!
Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

that's right. there is also an option for the bonus. Vicki, I don't want to be rude but I think you don't feel comfortable doing this. I understand completely. I am thinking maybe to put your mind at ease ask you to search locally and it could cost you less than $45. anyway if you don't feel good about this I think we should stop right here. especially that it may not even work. I have to leave for about 10 to 15 minutes now. There is absolutely no hard feelings on my side. I understand what you might be thinking. It's just fine. If we did not talk Good night and good luck.

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Tech Support Specialist: Michael, Computer Software Engineer replied 2 months ago

Hi Vicki,

Thank you. You made a very good choice. I am ready if you are.

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