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When I open Microsoft Word documents, I'm getting a message…

Customer Question
When I open Microsoft...

When I open Microsoft Word documents, I'm getting a message saying my spell check isn't installed, and I can't even get rid of the message box to close the Word window.

Technician's Assistant: When could you last open your Word?

Just turned my computer back on today after being out of the country for 3 weeks.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Nope

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just looking for some support on how I can use Word again without that box popping up

Submitted: 2 months ago.Category: Computer
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Answered in 4 minutes by:
5/29/2018
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.

Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

Is the issue on a PC? if so, which version of Windows, 7, 8, 10?

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Customer reply replied 2 months ago
it is on a pc...where can I look up which windows I have?
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

and do you know which version of Office you have?

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Customer reply replied 2 months ago
nope
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

open any of the office apps and see what splash screen says

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Customer reply replied 2 months ago
I just have Word installed...not office
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

which version?

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Customer reply replied 2 months ago
Word for Mac 2011
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

so you do not use PC, you use mac?

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Customer reply replied 2 months ago
Oh sorry...yes, this is our Mac
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

ok, I will opt out and mac expert will assist

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Customer reply replied 2 months ago
Hello?
Customer reply replied 2 months ago
helloooooo??????
Tech Support Specialist: George Sibiya, Computer Hardware Engineer replied 2 months ago
George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 368
Experience: PhD in Computer Science
Verified

Hi,

Welcome to JustAnswer and thank you for utilising our sarvices.

Try to reinstalling office and also check out this thread: https://answers.microsoft.com/en-us/office/forum/office_2016-word/spelling-and-grammar-check-not-installed-mac/709432a7-a367-4cb4-914f-a54886ebadac?auth=1

Regards,

G

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