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I have problems with my account i coulnt sign in.. says is…

Customer Question
Hi I have problems...

Hi I have problems with my account i coulnt sign in.. says is wrong password

Technician's Assistant: What device or product does this involve?

All in one

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

All in one i have microsof now Im in personal computer is a mac book air buy i cant log in in my all in one HP

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Noo i need for HP all in one

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 minutes by:
5/29/2018
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Are you able to log into your windows computer at all, or can you not make it past the startup login screen?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 2 months ago
i can make it past the startup loging
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

Allright, are you using windows 7, windows 8 or windows 120 on that machine?

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Customer reply replied 2 months ago
windowa 10
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 months ago

All-right, if you still have access to the email account you used when you set up the Windows 10 computer, then you can use this link to reset the windows password ***** that email address.

https://support.microsoft.com/en-us/.../microsoft-account-how-to-reset-your-password

Once you have reset the password, restart the computer and then try to login, let me know what happens. Thank you,

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
14,274 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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