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I have a lap top computer. It still under guarantee. Went to…

Customer Question
Good afternoon, Technician's Assistant:...

Good afternoon,

Technician's Assistant: Hi. How can I help?

I have a lap top computer. It still under guarantee. Went to your store in Dallas, what a dissappointment, they were no help! I need help!!! My computer can not be connected with the internet

Technician's Assistant: Does your network appear in the Wi-Fi list on your laptop?

Yes

Technician's Assistant: Which lights are solid and which are blinking on your router?

All of them are solid

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just need this computer to work!

Submitted: 2 months ago.Category: Computer
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Answered in 16 minutes by:
5/29/2018
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,436
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com , a paid independent Q&A and Tech support site, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification or troubleshooting

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Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

You connect it to wifi?

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Customer reply replied 2 months ago
you can ask me whatever you need. I need to have my computer working and seems that no one can help!!!
This is a computer that just went off guarantee
Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

what is the problem with connecting it to wifi?

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Tech Support Specialist: UranIT, Network Administrator replied 2 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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